IT Support Specialist, Full-time AVI Foodsystems Inc Warren, OH (Onsite) Full-Time Apply Now Job Details AVI Foodsystems is looking for an energetic and optimistic team member to immediately hire fill the role ofFull-time IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position working Monday - Friday, dayshift. Founded in 1960,AVI Foodsystemshas evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. Purpose: The role of the IT Support Specialist is to assist team members with procedural and operating challenges related to IT hardware, software, products and services. This position requires a proactive approach to identify and resolving issues, with a strong emphasis on trend analysis and continuous improvement. This role will work very closely with Systems Administrators, Developers and other IT personnel, the IT Support Specialist contributes to the development of long-term solutions aimed at reducing the frequency and impact of technical problems across the organization. Major Duties and Responsibilities: Responsibilities include (but are not limited to): All IT Support Responsibilities: + Provide technical support for over 350 local users and 1,700 remote users, ensuring seamless operations across diverse environments + Document all issues, troubleshooting steps, and resolutions in real time using a centralized support ticketing system + Maintain an accurate inventory of technology assets, including hardware, software, and licensing compliance + Independently research and interpret user manuals to identify solutions for complex technical issues + Prioritize, diagnose, and resolve hardware and software issues related to computers, printers, peripherals, and telecommunication equipment + Offer expert support for Windows OS, Microsoft Office Suite, Active Directory, and various commercial and proprietary applications + Manage and troubleshoot networked multifunction devices, including printing, scanning, and faxing capabilities + Collaborate with vendor support teams such as Dell, HP, Xerox, Microsoft, Juniper, and specialized software providers + Provide technical assistance for Point of Sale (POS) systems + Conduct follow-ups on resolved tickets to ensure user satisfaction and issue closure + Participate in structured cabling and wiring projects as needed + Set up and support technology for presentations and meetings + Strive to resolve issues on the first contact, minimizing the need for escalation + Escalate unresolved or specialized issues to appropriate IT teams + Perform software installations and upgrades on end-user devices + Willing to travel up to 10%, including occasional overnight stays IT Support Specialist Responsibilities: + Conduct thorough analysis of support ticketsto identify recurring patterns and root causes. Regularly present findings to management, along with actionable recommendations to permanently resolve or mitigate issues. + Collaborate closely with IT teams and leadershipto design and implement cost-effective, sustainable solutions for strategically significant challenges. Take an active role in the development and execution of these solutions where appropriate. + Advocate for end usersby prioritizing issues based on impact and severity, ensuring that resolutions align with the greatest overall benefit to the organization. + Partner with management to establish and refine support procedures and guidelines, with a focus on enhancing service quality and operational efficiency. Job Requirements: Qualifications: + The role requires demonstrated experience in troubleshooting hardware, software, and network issues, or equivalent education and training.Prior customer service experience or training is highly advantageous. + Strong interpersonal skills are essential.The individual must communicate with users in a respectful and effective manner, adapting their language to suit the user's technical proficiency—whether technical or non-technical—without sounding condescending. + A minimum of three years in an IT support role within a corporate environment is required.Proven experience in resolving IT-related issues in a professional setting is essential. + Skills: + Demonstrates a proactive approach to learning and adapting to emerging technologies across multiple platforms + Possesses excellent verbal and written communication skills for effective support via phone, in-person, and email + Strong interpersonal skills with the ability to build positive working relationships + Maintains composure and productivity under pressure + Highly detail-oriented with a focus on accuracy and thoroughness Benefits: AVI offers: + A family culture and atmosphere + Competitive compensation + Health, dental, vision, and life insurance for full-time team members + 401(k) with generous company match + Paid vacations and holidays + Immense training and growth opportunities We conduct pre-employment drug testing. EOE Text AVI to 51893 to join our talent network and apply! Get job alerts by email.Sign up now!Join Our Talent Network! Job Snapshot Employee Type Full-Time Location Warren, OH (Onsite) Job Type Customer Service, Information Technology Experience Not Specified Date Posted 08/05/2025