Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job DescriptionManage, analyze, resolve, and close IT tickets related to printers, handheld terminals, and printing services in accordance with defined SLA targets.Perform incident and problem management activities, including root cause analysis, solution implementation, and continuous improvement recommendations.Provide IMAC services for printing devices, including ordering, receiving, installation, delivery, repair, disposal, and inventory management.Respond promptly and effectively to service issues and user requests, ensuring high service quality and user satisfaction.Support installation, configuration, and troubleshooting of printer hardware and related software.Maintain accurate hardware and software asset records, including recharging activities, using relevant ITSM and asset management tools.Participate in new IT roll-out and printing infrastructure upgrade projects.Ensure compliance with company IT policies, security standards, and best practices.Coordinate and communicate with external service providers and vendors as required.Contribute to service improvement initiatives to enhance printing performance and reliability.

QualificationsUniversity degree in Information Technologies, Computer Science, or a related field (or equivalent technical experience).Minimum 2–3 years of experience in IT support, preferably in printing or device support services.Intermediate knowledge of printing technologies and printer management.Basic knowledge of computer and network security concepts.Experience with IMAC services and IT asset management processes.Familiarity with ITSM tools and SLA-driven support environments.Ability to work with external service providers and vendors.Strong problem-solving skills and customer-oriented mindset.Good communication skills and ability to work effectively in a team.Proficiency in Turkish; basic working knowledge of English is an advantage.