**Job Title: IT Support Engineer – Desktop Support (Hybrid)** Location: Sofia/Bulgaria, Hybrid Employment Type: Full-Time **Job Summary** We are looking for a proactive and skilled Systems Engineer with several years of experience in Desktop Support to join our team in a hybrid work environment. The ideal candidate will be responsible for providing technical support, deploying and configuring Chromebooks, and ensuring the seamless operation of desktop systems. This role requires strong problem-solving abilities, excellent communication skills, and the capacity to work independently while contributing to team initiatives. **Key Responsibilities** Assist in the deployment and configuration of new and previously deployed Chromebooks to meet organizational requirements Communicate effectively with users to understand their needs and deliver appropriate technical solutions Participate in team meetings to discuss ongoing projects and share insights for process improvement Work independently to manage support requests and meet project deadlines Provide hands-on desktop support and troubleshoot system issues to ensure optimal performance **Required Qualifications** Several years of experience in desktop support Strong understanding of Chromebook configuration and desktop environments Proven ability to diagnose and resolve technical issues efficiently Excellent time management and organizational skills Clear and professional communication skills, both verbal and written Experience working in a hybrid work model is preferred **What We Offer** Flexible hybrid work arrangement Collaborative and inclusive team culture Opportunities for professional development and career growth Exposure to modern technologies and impactful projects \#LI-NZ1 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.