Insight Global is hiring a IT Support Engineer. Our client is a visual development platform that empowers teams to design, build, and launch powerful websites without writing code.
As a IT Support Engineer, you will help craft the IT support experience, focusing on the support experience throughout the company. Youll help on supporting in-office meeting systems, collaborating closely with our Workplace team while working mainly with the IT team. With the IT team, you will work on tickets and projects, especially with tools at the company like Okta, Jamf, InTune, Slack, Zoom, Google Workspace. We are especially looking for someone who has experience working with stakeholders on our collaboration tools to ensure efficiency. We are a mostly Mac shop but will be onboarding Windows devices soon. Daily responsibilities include:
- Build and implement a program to deliver the best possible technology support experience.
- Hone and refine all aspects of IT Support, whether it's the tools or the team
- Ticketing and triaging internal user requests
- Long term project work involving IT and Security requests
- Guide, mentor, and support IT Support teammates
- Contribute to and maintain our knowledge-base articles with How-To guides for end users and teammates.
- Measure, report, and drive IT support KPIs
- Effectively respond to and triage escalations as necessary.
- Assist with testing and provide feedback on the overall end user experience.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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