Kforce has a client that is seeking an IT Support Analyst in Irving, TX. Responsibilities: * IT Support Analyst will direct field personnel in installing new payment terminal equipment and related hardware and software * Provides accurate verbal instruction for diagnostics or installation as needed * Configures and upgrades software on newly installed devices * Identifies and corrects issues before a location is aware of a problem * As an IT Support Analyst, you will manage multiple tickets and work on them in order of priority * Test new hardware and software and recommend changes as needed * Responsible for providing advanced support on escalated calls from Store Support relating to hardware and/or software issues * Completes other duties, including special projects, as assigned by Management