**IT Support Analyst:** As an IT Support Analyst, you’ll play a key role in helping users get the most out of our systems by providing hands-on support and training. You'll troubleshoot technical issues, guide users through solutions, and ensure smooth day-to-day operations. This role is ideal for someone who enjoys problem-solving, working with people, and making technology easier for everyone. **Your role:** + Provide end-user support and training on specific applications to improve efficiency and reduce downtime. + Troubleshoot software and infrastructure issues, identifying effective solutions to restore operations. + Respond to support requests promptly and professionally, ensuring high user satisfaction. + Assist in investigating recurring issues to help improve reliability and prevent future problems. + Prepare clear documentation for support processes and user guides to aid in quicker resolution. + Shift: 3:36 pm to 10:00 pm (Monday to Friday) and 7:00 am to 3:00 pm (Saturdays) **You're the right fit if:** + You have a High School Diploma, Vocational Education, or certification as an IT Technician or in Computer Maintenance and Repair. + You’re skilled in technical troubleshooting, customer service, and using IT support tools. + You understand IT best practices and are comfortable working in a structured, process-driven environment. **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. **This is an onsite role.** **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.