Company Description

If you are a traveller seeking stylish short accommodation close to local attractions, or you are seeking a longer term corporate stay, Oaks Liwa Heights Hotel Suites Dubai, offer an ideal base for all your travel needs. Offering luxurious accommodation and first-class facilities, our hotel promises to make your stay magnificent.

Job Description

Responsible for providing day-to-day technical support to hotel operations, ensuring all IT systems function efficiently to support guest services and internal departments. This role plays a critical part in maintaining hotel systems, networks, and technology to deliver a seamless guest experience.

Qualifications

Diploma or Bachelor’s degree in Information Technology or related field

1–3 years of IT support experience (hotel or hospitality experience preferred)

Knowledge of hotel systems (PMS, CCTV, access control) is an advantage

Understanding of networking, and basic cybersecurity

Strong troubleshooting and problem-solving skills

Good communication and customer service skills

With pro-active attitude, hardworking, Integrity and have related experience

Additional Information

Provide first-line IT support to hotel staff and departments

Troubleshoot hardware, software, network, and system issues

Support hotel systems such as PMS, POS, key card systems, and reservation platforms

Maintain and monitor computer systems, servers, printers, and peripherals

Ensure stable internet, Wi-Fi, and network connectivity across the property

Coordinate with vendors and service providers for system maintenance and upgrades

Assist with installation, configuration, and upgrades of IT equipment and software

Maintain data security, backups, and user access controls

Respond promptly to IT incidents to minimize operational disruption

Keep documentation of systems, issues, and resolutions

Provide basic IT assistance to guests when required (e.g., internet access support)