IT STATEWIDE SENIOR PROGRAM MANAGER 2 (ARM 50355228) Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5064578) Apply  IT STATEWIDE SENIOR PROGRAM MANAGER 2 (ARM 50355228) Salary $6,254.00 - $11,258.00 Monthly Location Baton Rouge, LA Job Type Classified Job Number OTS 090325B ERG Department Division of Administration-Office of Technology Services Opening Date 09/03/2025 Closing Date 9/13/2025 11:59 PM Central + Description + Benefits + Questions About this Job The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Agency Relationship Management section. This job title has an assigned pay grade of TS-318. Req. 212216 The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff. The Agency Relationship Management section serves as the organizational liaison between the State Chief Information Officer and the agencies served by OTS. The incumbent is responsible for providing the primary line of information technology services on behalf of OTS to an agency with a large data processing need and large employee head count served by OTS. Work directly with the agency executive management team and other OTS sections to identify, plan, implement and maintain information technology initiatives and systems that support the mission of the agency. The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following: + Overseeing the state’s capital construction program + Working to provide state and federal grants for community development + Development of the state budget + Providing technology services + Giving agencies guidance in the state purchasing and contracting process as they seek goods and services + Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes Minimum Qualifications Seven years of experience in information technology, program management, project management, or business analysis; OR Six years of full-time work experience in any field plus five years of experience in information technology, program management, project management or business analysis; OR An associate's degree in information technology plus five years of experience in information technology, program management, project management or business analysis; OR A bachelor’s degree plus five years of experience in information technology, program management, project management or business analysis; OR A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology, program management, project management or business analysis; OR A master’s degree plus four years of experience in information technology, program management, project management or business analysis. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles. Job Specification The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=174730) . Job Duties and Other Information Job Duties: Support OTS Service Operations by facilitating the service operations relationship between OTS and a designated state agency with a large data processing need and large employee head count. Engage OTS operational units to maintain awareness of OTS policies, strategies, and objectives in support of agency IT operations and technology and in planning agency IT initiatives. Provide strategic counsel and maintain business relationships between OTS operational units and the agency to facilitate OTS service offerings to the customer at the strategic and tactical levels. Provide support to agency IT operations where capable, ensuring agency IT systems are operational in accordance with agency needs. Communicate scheduled system outages and updates on major incidents affecting a designated agency. Support OTS Service Strategy by identifying and implementing specific strategic agency IT requirements including oversight of technology procurement within DOA policies for their designated agency. Identify key agency stakeholders, strategic IT requirements, and sufficient funding to provide business cases for potential opportunities to OTS to improve and modernize agency IT systems and platforms. Maintain communications with key agency and OTS operational stakeholders to ensure information dissemination on status of OTS-supported IT operations and initiatives. Serve as single point-of-contact for agency executive management to provide direct support for agency IT operations. Drive continuous service improvement by constantly evaluating the quality of OTS service delivery to designated state agencies. Develop, negotiate, maintain, and monitor OTS services. Report service performance, facilitate reviews on ability to meet strategic objectives, and initiate service improvement plans. Evaluate and respond to customer satisfaction through service reviews, customer feedback, and reports for system reporting. Perform all other tasks, special projects, analysis, studies, and plans as directed. Position-Specific Details: Appointment Type: This vacancy will be filled by either a new hire or the promotion of a current, permanent-status classified employee. Louisiana is a "State as a Model Employer" for People with Disabilities. How To Apply: No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page. Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system. *Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumeswill not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. Transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire. For further information about this posting, please contact: Erica R. Gay HR Specialist Division of Administration/Office of Human Resources email:Erica.Gay@la.gov Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/ Parental Leave– Up to six weeks paid parental leave More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx Holidays and Leave – State employees receive the following paid holidays each year: + New Year's Day + Martin Luther King, Jr. Day, + Mardi Gras, + Good Friday, + Memorial Day, + Independence Day, + Labor Day, + Veteran's Day, + Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system + Teacher's Retirement System of Louisiana (www.trsl.org), + Louisiana School Employees Retirement System (www.lsers.net), among others 01 Please share your experience working with Agency Executives managing IT budgets and expenditures, reconciling IT invoices on behalf of customer agencies, and supporting customer agencies in emergency operations, and/or continuity of operations. 02 Please share your experience in gathering device specifications from users, gathering vendor quotes for acquisitions and submitting acquisition requests for customer agency budget commitment. 03 Please share your experience in strategic planning. 04 Please indicate if you have achieved certifications in Business Relationship Management, Project / Program Management, Business Analysis, or other areas that you believe are applicable to this position. 05 Please share your experience in applications development, software / hardware support, information security, and/or end-user support. 06 Please share your experience working or familiarity with the Louisiana Department of Revenue or Louisiana Tax Commission, along with the date ranges of these experiences. Required Question Employer State of Louisiana Address For agency contact information, please refer to the supplemental information above. Louisiana State Civil Service, Louisiana, 70802 Phone (866) 783-5462 Website http://agency.governmentjobs.com/louisiana/default.cfm Apply Please verify your email addressVerify Email