IT Statewide Manager 3 - Field OPS Capital Park (EUC JR) Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5006797) Apply  IT Statewide Manager 3 - Field OPS Capital Park (EUC JR) Salary $5,845.00 - $10,521.00 Monthly Location Baton Rouge, LA Job Type Classified Job Number OTS 071525C ERG Department Division of Administration-Office of Technology Services Opening Date 07/15/2025 Closing Date 7/22/2025 11:59 PM Central + Description + Benefits + Questions About this Job The Division of Administration/Office of Technology Services has a vacancy. This position is located in End User Computing Section. This job title has an assigned pay grade of TS-317. Req. 210317 The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State’s investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff. Incumbent of this position reports to the EUC IT Director 3. EUC is the first point of contact for all statewide IT incidents, issues and requests from more than 30,000 users and devices in 720+ locations. EUC services are divided into 5 core areas of concentration including; Field Operations, Advanced Remote Support, End User Technology, Incident and Ops Management, and Comm and Network Services. Incumbent of this position is responsible for field office technical support of advanced devices in the assigned region. Minimum Qualifications Seven years of experience in information technology or administrative services; OR Six years of full-time work experience in any field plus five years of experience in information technology or administrative services; OR An associate’s degree in information technology plus five years of experience in information technology or administrative services; OR A bachelor’s degree plus five years of experience in information technology or administrative services; OR A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology or administrative services; OR A master’s degree plus four years of experience in information technology or administrative services. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles. Job Specification The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=175120) . Job Duties and Other Information Job Duties: + Leads and overseesthe daily operations of the OTS Systems Administration unit, including technical support staff, third-party services, EUC functions, and escalations, ensuring service levels and best practices are met. + Serves as a subject matter expert, providing guidance, training, and support for staff; manages major system consolidation efforts for configuration and service management systems. + Supports strategic IT planningby conducting technology assessments, setting standards, participating in procurements, and contributing to proactive issue detection and operational strategies. + Manages personnel functions, including performance evaluations, staff scheduling, training, and identifying opportunities for service improvement. + Executes special projectsand represents the Deputy Director in meetings and duties, acting in their place when required. Position-Specific Details: Appointment Type: New hire or by promotion Louisiana is a "State as a Model Employer" for People with Disabilities. How To Apply: No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system. Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application or faxed to (225) 219-1041. The selected candidate will be required to submit original documentation upon hire. Contact Information: For further information about this posting, please contact: Erica R. Gay HR Specialist Division of Administration/Office of Human Resources email:Erica.Gay@la.gov Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/ Parental Leave– Up to six weeks paid parental leave More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx Holidays and Leave – State employees receive the following paid holidays each year: + New Year's Day + Martin Luther King, Jr. Day, + Mardi Gras, + Good Friday, + Memorial Day, + Independence Day, + Labor Day, + Veteran's Day, + Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system + Teacher's Retirement System of Louisiana (www.trsl.org), + Louisiana School Employees Retirement System (www.lsers.net), among others 01 Describe your experience in managing multiple teams or personnel across different locations, and explain how service consistency and performance were maintained across all locations. If not applicable, please note N/A. 02 How do you foster growth in new or underdeveloped staff to ensure that they’re effectively meeting established goals? If not applicable, please note N/A. 03 How do you track the performance of your team, and what metrics or KPIs would you implement to assess the performance of your supervisors and their teams? If not applicable, please note N/A. 04 How do you ensure strong communication and collaboration between teams, especially when supporting a diverse customer base with varying needs? If not applicable, please note N/A. 05 What experience do you have implementing or overseeing ITIL or similar service management frameworks in a desktop support environment? If not applicable, please note N/A. Required Question Employer State of Louisiana Address For agency contact information, please refer to the supplemental information above. Louisiana State Civil Service, Louisiana, 70802 Phone (866) 783-5462 Website http://agency.governmentjobs.com/louisiana/default.cfm Apply Please verify your email addressVerify Email