Overview: Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. We are seeking an IT Specialist to support the IT Department and (IT) Manager for East Bay Paratransit. The Specialist will work with department staff, operational personnel, and senior management, and is responsible for the Management of the East Bay Paratransit infrastructure and software support. Wages are as follows: $25.00-$31.84 per Hour. + Familiar with multiple-site operations, LAN and WAN technologies + Install, configure, and maintain workstations + Assist in maintenance of network and servers + Inventory of workstations and other IT equipment + Troubleshoot Windows 11 related software issues + Support & Troubleshoot EBPT production software & servers + Provide strong professional customer service + Printer, Fax, and other peripherals support and maintenance + Consult with and advise management on operational system problems + Assist in the troubleshooting of Help Desk calls/tickets/emails + Support public meetings held at our office meeting rooms + Routine and emergency maintenance visits to EBPT office + Remote support for our 5 Providers + Scheduled After-Hours/On-Call support + Other duties as assigned Qualifications: + 1+ years work experience in IT environments + Ability to work without supervision + Learn/Support proprietary applications + Self-Motivated + Excellent communications skills Education & Technical Certifications Required: + Associate’s Degree, CompTIA A+, or equivalent experience Education & Technical Certifications Preferred: + Technical Expertise Preferred: + Microsoft Server 2016 – 2025 + Active Directory + Windows 11 + Microsoft Office and O365 + Dell Servers & Lenovo Workstations + Genesys Physical Demands: + Position requires individual to be able to travel, if need be, to Provider locations within the area. + Individual must be willing to work in a fast-paced, high pressure environment, at times. + The operations of East Bay Paratransit are 24 X 7, 365, so occasional evening or weekend work may also be required to meet deadlines or meet support needs. Position will also require individual to participate in a biweekly 24 hour X 7 on call rotation. Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.transdevna.com/. Click or tap if you trust this link.">www.TransdevNA.comor watch an overview video at https://youtu.be/ilO5cv0G4mQ. Click or tap if you trust this link.">https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Pleashttps://transdevna.com/california-employee-privacy-policy/. Click or tap if you trust this link.">e Click Here for CA Employee Privacy Policy. Job Category: Information Technology (IT) Job Type: Full Time Req ID: 7864 Pay Group: YR8 Cost Center: 5840 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.