Changing lives. Building Careers. Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what's possible and making headway to help improve outcomes. Provide daily support in a timely manner for all Japan staff members and staff at other remote Integra facilities via phone and email. including: + Accepting and resolving any helpdesk tickets assigned in a timely manner + Provide support for Windows 10/11 OS and other desktop applications such as Office365 + Imaging PCs & laptops and PC setup, installation, maintenance, upgrades and configurations + Mobile Device management + Provide support for the networking, telephony equipment and Printers + Maintaining client server and network infrastructure + Vendor management, include contact to vendor, purchase IT related goods + Developing and conducting IT training + Managing the porting of new accounts and disconnections of account terminations + Security Group Management: mailboxes, distribution lists, grant rights, folder structure + Configure and maintain local printers and servers + Creating procedures and keeping documentation up to date Maintain adequate security procedures to safeguard systems from unauthorized users, damaged data and virus infections including: + Develop, organize, maintain and train staff on operational procedures and documentation + Maintain adequate security procedures to safeguard systems from unauthorized users, damaged data, virus infections and data loss Provide recommendations, support and assistance on strategic projects as required **Unsolicited Agency Submission** Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate's name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.