Job Title:

IT Solution Architect

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement, and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of developing, building, and running the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a dedicated Technology Solution Architect to join our team. In this role, you will work closely with our clients, understanding their needs and designing high-level technical solutions to match. You will play a crucial role in managing and defining technology solutions to meet clients' requirements, connecting them to our extensive range of technical offers and options.

Responsibilities:

Support sales management for account growth.Collaborate with presales teams during the RFP phase to define technical solutions and architecture proposals.Build partnerships with clients to evolve technological solutions that meet their requirements.Manage customer expectations and guide them to the most suitable solutions.Analyze customer needs and propose upgrades or additional features to fulfill their requirements.Engage with clients and internal teams to define comprehensive solutions, ensuring alignment with operational standards.Validate and document solution designs with the Global Architecture Network/Voice/Server team.Establish best practices for IT Service Delivery Play Books.

Qualifications:

5+ years' experience in contact center solutions/services.Strong knowledge of networks, telephony, security, and domain/application services.Experience with Amazon Connect Voice Channel or similar in digital transformation.Proven track record in solution architecture within a multi-channel environment.Experience in automation and digital technologies.Familiarity with managing third-party providers and partners.Ability to balance multiple sales opportunities with direct responsibility.Excellent organizational skills and experience in maintaining a pipeline of opportunities.Bachelor’s degree in Computer Science or a relevant field.

Location:

FRA Work-at-Home

Language Requirements:

English (Required), French (Required)

Time Type:

Full time

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