IT Solution Architect – ServiceNow **General Information** Req # WD00083656 Career area: Information Technology Country/Region: Japan State: Tokyo City: Chiyoda-Ku Date: Thursday, June 5, 2025 Working time: Full-time **Additional Locations** : * Japan - Tōkyō - Chiyoda-Ku **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Employer:** Lenovo Japan, LLC **Work location:** Akihabara UDX (Tokyo); (3 onsite and 2 remote days in a week could be applicable) **Smoking:** Not allowed in the office, but smoking room is available in 5th floor of Akihabara UDX **Employment condition:** Permanent Staff (Probation period: 6 months) **Expected salary:** Depending on the current salary and experience, we would make our decision **Overtime allowance:** Not applicable **Working hours:** 9:00-17:45 (Rest time: 1 hour (12:00-13:00)) **Holidays:** Saturday, Sunday, national holidays, year-end holiday, established anniversary day, special holiday, and compensatory holiday Social insurance and benefits: Comprised of Pension, Health, Unemployment and Worker's Accident Compensation, Defined-contribution pension, property accumulation savings, Lenovo employee group life insurance, etc. **Key Responsibilities** + Lead the solution architecture across multiple ServiceNow domains including ITSM, CSM, ITOM, HAM/SAM, and Security Operations (SecOps). + Experience in integration and Service Portal is MUST to have for this role. + Ability to debug issues, bugs and provide technical support to the functions built within the platform + Ability to code and configure is MUST for this role + Work closely with pre-sales team to understand the technology requirements from SOW and provide/validation solutions to meet business need. + Experience in designing architecture diagram, data modelling and writing technical specification + Define and enforce ServiceNow platform best practices, development standards, and technical architecture principles. + Conduct code and configuration reviews, ensuring alignment with enterprise design patterns and compliance standards. + Serve as a technical design authority, contributing to and chairing architecture/design review boards. + Guide solution development through early-stage delivery, ensuring reusability and performance. + Mentor and train technical leads and developers; uplift platform knowledge and capability across teams. + Collaborate with Offering, Engineering, and Delivery leads to bridge GTM vision with technical feasibility. + Evaluate new ServiceNow platform capabilities and adjacent AI/workplace technologies for strategic adoption. **Required Qualifications:** + 8–12 years of ServiceNow experience, including 3+ years in architecture or solution leadership roles + Strong hands-on knowledge across ITSM, ITOM, HAM/SAM, and Security Operations (SecOps) + Proven ability to lead solution design workshops, build technical blueprints, and translate business needs into scalable architectures + Proficiency in ServiceNow scripting (JavaScript, Glide), REST/SOAP APIs, and CMDB/data modeling + Fluent in English and Japanese communication **Certifications:** + Certified Implementation Specialist (CIS) – Minimum 2 domains + Certified Application Developer (CAD) – Required + Architect Path Certification (preferred) + ITIL v4 Foundation – Preferred + CTA (Certified Technical Architect) – Highly desirable but not mandatory **Additional Locations** : * Japan - Tōkyō - Chiyoda-Ku * Japan * Japan - Tōkyō * Japan - Tōkyō - Chiyoda-Ku