Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

What You Will Be A Part Of

When you are part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Description

Corporate Infrastructure and Security Site Support role

Qualifications

Associates Degree preferred but combination of experience and education consideredITIL certification preferred

Roles & Responsibilities

Provide in-house support for End Users.IMAC SupportAs directed by manager, senior team member, or leadProvide resolutions for users for Corporate applications and hardwareSupport resolutions for business group applications Incident and Request Queue management - Ticket creation/Categorization/PrioritizationTicket escalation to respective Support Group

Minimum Requirements

1 - 3 years’ experience in Desktop support.Understanding of client/server networks, protocols, common Internet services

Desired Skills

Basic communication skills, written and verbal communication and customer management experienceKnowledge on operations/service deliveryBasic Customer service skillsBasic understanding of Computers and Trouble shooting skills required.Ability to work in a teamBasic interpersonal and communication skillsAbility to interact and work with vendors and escort them around a facility.

Mandatory & Technical Skills

Ability to troubleshoot, diagnose, and resolve issues on PC’s and 3rd party applications supported by Corporate Infrastructure and SecurityAbility to follow KB articles to troubleshoot, diagnose, and resolve or hand off to higher tiered support, issues with network connectivity, such as VPN or wireless connectivity, Active Directory, security incidents, and business applications.Ability to assist in providing smart hands support computer rooms, IDF’s, MDF’s and physical equipment such as servers, switches, routers, printers.PC / Laptop installation, configuration(imaging) and Break fixIMAC Request fulfilmentPrinter/Scanners installation configuration and Break fixPhone & Mobile devices installation configuration and break fix.Level 2 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk)Software installation at PC level.Read, Write and Speak local language.