/*generated inline style */ Opportunity ID
19797
/*generated inline style */ Company ProfileWith more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.
PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.
In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.
/*generated inline style */ Job DescriptionThis Site Liaison role is responsible for the provision of quality IT support services for the company’s IT infrastructure with emphasis on customer service and satisfaction. The position serves as the site’s primary IT contact and liaison between local plant personnel and the PCC Metals Group IT Organization.
Essential Functions
Responsible for the daily monitoring, maintenance, and availability of computer hardware on siteBuilds and installs personal computers, software, and peripheral equipmentAssist with network, server and VoIP telecommunication support as neededWorks with the Compliance Team to ensure all equipment is maintained and compliantStrives to promptly resolve technical support issues and address user questions and requests at the instruction of the IT Service DeskFacilitates problem resolution by reviewing ticket assignments, gathering additional information, updating tickets, proactively providing status to customers, and driving the ticket resolution processEnforces IT policies, procedures, and standards, including systems security, to ensure conformity with all information systems and company objectivesActs as a key escalation point for critical IT problems and customer complaintsBuilds relationships with customers and strive to understand their problems and needsMaintains effective communication with the IT Service Desk and the IT organizationProvide best effort support for associated home grown and plant engineering systems.Additional Functions
Point of contact for outside vendors, contractors and consultantsProvision of ‘after-hours’ support when its requiredBe part of the ‘after hours’ on call rotation as requiredBe available to travel and work at other PCC locations when requiredStay abreast of new technologies, strategies, and services related to areas of responsibilityResponsible for local inventory tracking and hardware/software storage and deploymentRequired Skills and Knowledge
Broad understanding of Microsoft client / server systems, networking, Microsoft Windows Operating Systems, and Microsoft Office productivity toolsExcellent customer service, telephone etiquette, and interpersonal skillsStrong troubleshooting skillsExcellent organizational and time management skillsStrong oral and written communications skills (technical and non-technical)Ability to work productively either independently or in a collaborative team environmentAbility to solve problems independently, quickly, and completely and to communicate and present to diverse types of audiences (management, teammates, users, vendors, and other staff)Capable of managing small projects and problem resolution in a cross-functional environmentAbility to demonstrate and maintain a high level of initiative, motivation, drive, goal orientation, and positive moralMinimum Education/Experience Requirements
Associate or Bachelor’s degree in Computer Science, Business or a related discipline; equivalent experience acceptable2+ years of analytical job experience in an Information Technology organization2+ years of systems administration or technical support experienceExperience with Incident Management ticketing systems is desirableSAP experience is desirable/*generated inline style */ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. /*generated inline style */ Relocation
Relocation is authorized for this position.
/*generated inline style */ This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce. /*generated inline style */