Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

 

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 19.000 employees worldwide and shape your future at HUGO BOSS!

 

HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 19,000 employees worldwide. As one of the largest central departments at HUGO BOSS, the IT department is the key service provider and partner in the introduction and provision of innovative technologies. In this role, you will have the opportunity to contribute your expertise to projects along the entire value chain. We share the common goal of exploring new paths together in order to create something extraordinary. Join our team and shape your own future at HUGO BOSS!

 

What you can expect:

Reporting into the Finance Manager, this is an existing role for the Australian market based in our SEAPAC support office in Cremorne. Fundamentally this role is responsible for managing the IT service desk, providing timely and appropriate support for IT issues for HUGO BOSS locations and employees across Australia and assisting with store retail IT project rollouts. Occasional weekend standby support is required.  Key responsibilities include:

\n\nManaging the IT Service Desk function for HUGO BOSS Australia in line with the IT Service Level Agreement (SLA) and IT Security & Data Protection policies\nProviding timely and appropriate IT support for IT issues to HUGO BOSS Australia\nEffective and timely support of retail IT projects and key IT initiatives\nThe management of IT equipment in retail and office environment for HUGO BOSS Australia\nSetup, configuration, monitoring and troubleshooting of end-user relevant IT equipment in office and retail environment.\nPreparation of IT guidelines and manuals for end-user.\nUser Account management (User Administration & New User Authorisations).\nMonitoring IT systems, server & network infrastructure and escalation of incident cases following Global IT Service Desk procedures and processes\nProviding relevant and effective coaching and training of IT processes & systems (hardware use / systems use etc) to stakeholders\nRevising, devising and executing IT policy and procedure\nParticipate and co-ordinate tasks, activities and feedback sessions, with Headquarters in Germany and our Shared Service IT Centre in Hong Kong\n

 

Your profile:

\nResults driven\nDemonstrable effective time management skills\nAddresses issues quickly, ensuring minimal impact to the business\nPrevious experience in a customer focused, service desk role\nAppropriate tertiary qualifications in IT discipline\nGood understanding of server administration and maintenance\nGood IT technical skill is essential\nGood communication and problem solving skills\n

 

Your benefits:

\nFlexible working arrangements\nAnnual clothing allowance\nAdditional birthday leave\nUp to 50% off our premium product range\nEmployee Referral Program where you can earn up to $2,000 per person you refer\nAccess to our Employee Assistance Program\n \nFashion is a form of self-expression. With our products, we want to inspire individuality and encourage everyone to be their authentic selves. HUGO BOSS is a global company with our employees representative of the world at large. We believe in a diverse and inclusive workforce, and are committed to equal employment opportunity regardless of, but not limited to, age, citizenship, disability, gender identity or expression, national origin, ethnicity, ancestry, religion, sex, marital status, or sexual orientation.\n\n

Shortlisted applicants may be required to undertake a national police history check.

 

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.