**Who We Are** Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. **What We Offer** Location: Singapore,SGP At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (https://hrportal.ehr.com/applied/) . You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied. **Key Responsibilities** 1. Oversees support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. 2. Completes root cause analysis of outages or incident trends (often working with managed services partner). Approves preventative actions 3. Using monitoring data analysis of specific IT service or set of services for availability and performance, develops plans to implement recommendations to improve or change technology. 4. Manages complex problems and outages which are escalated from other team members. Services as technical subject matter expert. 5. Configures IT technology and executes complex changes while following standard operating procedures and change/release management policies. 6. Works with vendors and management to develop plans for the life cycle of the product 7. Ensure that service/product is meeting customer needs and initiates training, documentation and marketing to improve full value of the service/product is realized. 8. Represent IT Service for change management and enterprise architecture discussions. **Functional Knowledge** + Demonstrates depth and/or breadth of expertise in own specialized discipline or field **Business Expertise** + Interprets internal/external business challenges and recommends best practices to improve products, processes or services **Leadership** + May lead functional teams or projects with moderate resource requirements, risk, and/or complexity **Problem Solving** + Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions **Impact** + Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies **Interpersonal Skills** + Communicates difficult concepts and negotiates with others to adopt a different point of view **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 25% of the Time **Relocation Eligible:** No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.