Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.Use critical thinking to break down complex concepts.Understand the broader objectives of your project or role and how your work fits into the overall strategy.Develop a deeper understanding of the business context and how it is changing.Use reflection to develop self awareness, enhance strengths and address development areas.Interpret data to inform insights and recommendations.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Responsibilities

- Oversee service quality and application maintenance activities

- Analyze intricate problems and propose practical solutions

- Mentor and guide junior team members in their development

- Build and maintain sturdy client relationships

- Coordinate release activities across various IT applications

- Collaborate with diverse teams to enhance service delivery

- Manage issue resolution processes for application-related challenges

- Utilize cloud-based solutions to drive operational effectiveness

Additional Responsibilities

This role will be working as a Service and Release Manager with IT Applications and development teams managing service quality and new features / fixes delivered across all their applications (cloud based solutions, WD, Salesforce, Confluent, APigee, Service Now, ADO, etc) They will help coordinate application issue resolution and help plan application maintenance and release activities working across multiple teams.

What You Must Have

- Bachelor's Degree

- 4 years of experience in operation management, release management, incident management, application maintenance and support

- Experience working with ticketing systems (e.g.: Service Now)

- Experience working with Agile methodologies

- Advanced English skills to interact with USA

- Excellent communication and customer service skills

What Sets You Apart

- Bachelor's Degree in Information Technology

- ITIL Certification

- Familiarity with Azure fundamentals or GCP

General requirements

Understand the importance of have a correct information managementKnowledge of Information Security and Data ProtectionCorrect Information Security Management

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.

Travel Requirements

Not Specified

Job Posting End Date