IT Service Desk Internship **Jakarta - Indonesia** **About us** We are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​ Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe. Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally. **Job Description** The IT Service Desk Intern will be responsible for assisting IT Analysts in providing first and second level administrative and technical support for the resolution or escalation of laptop and desktop hardware/software related problems and problems related to IP Telephony, Connectivity, Security, Servers, and Real time operations. **Roles and Responsibilities:** + Provides first line investigation and diagnosis for incidents. + Resolves and closes incidents/service requests as per service desk procedures & allocated timelines. + Escalates unresolved incidents/service requests within agreed timescales. + Logs relevant incident/service request details per help desk procedures. + Complies with QHSE and IT policies including continuous improvement initiatives. + Liaises with clients, other SLB IT support groups and 3rd party providers when necessary. + Updates the Knowledge Base with known problems/fixes. + Provides support and assists IT Users in resolving their IT issues. + Prioritizes and schedules tasks. + Escalate problems (as required) to the appropriate teams **Qualifications and Experience:** + Recent graduate majoring on Information Technology, System Information or Computer Science from a reputable university. + Broad knowledge of Microsoft operating systems and tools, office applications including email, and PC and laptop hardware including printers. + Eager to learn about ITSM tools and processes. + Eager to experience IT service delivery in a supporting role. + Experience with the IT Service Management (ITSM) competencies. Due to the massive number of applicants, only selected candidates will be notified. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.