Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Requirements:** -Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Engineering (Computer/Telecommunication) or equivalent. **-With at least 6 months to 1 year experience in SQL, with background in VMWare** -Hybrid, night shift **Job Description** -Logs all incident and service request details. -Categorizes and prioritizes codes. -Provides customer service resolution for operational and service-related incidents. -Routes incidents and service requests that cannot be immediately handled. -Manages requests and incident reports from customers. -Determines which CIs are involved in the incident. -Delivers courteous services and is responsible for end-user requests. -Resolves or escalates incidents and requests, as needed. -Updates and validates all incident information. -Obtains additional information from the requester and end-users. -Ensures that incidents are resolved and closed. -Performs other duties as assigned. -Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .