The Opportunity:

The IT Service Desk Associate provides in-depth desktop support to Fisher Investments Ireland and its employees. Reporting into your team leader, you will troubleshoot, diagnose and resolve complex PC and network problems.

The Day-to-Day:

Provide tier 1 and tier 2 support to end-usersPerform installation, repair, and preventative maintenance of end-user software and hardwareEstablish network connectivity and hardware and software configurationSupport third-party software applicationsTrack, resolve or escalate all incidents and requests in ServiceNowImplement physical end-user inter- and intra-office relocation servicesHandle software pushes and desktop imagingProvide Tier 1 Telecom SupportHelp develop and improve the IT Service Desk's efficiency and customer service ratingOrder equipment and services for employee business usageProvide a prompt response to user requests for information and assist in application system problem resolutionAll other responsibilities assigned by IT Service Desk Management

Your Qualifications:

University degree, technical certifications, or combination of education and experience required

2 years of experience in IT and Infrastructure and Operations preferred

A+ Certification ideal

Expertise in Problem Management, Incident Management, Configuration Management, and the Information Technology Infrastructure Library (ITIL) framework a plus

Expertise in decision-making/troubleshooting

Excellent customer service skills required

Able to prioritize work based on needs

Why Fisher Investments Ireland:

The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that Fisher Investments and Fisher Investments Ireland align with our clients’ priorities by using a simple and transparent fee structure and recognised European custodians.

It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

100% paid premiums for our top-tier supplemental healthcare and dental plans for employees and their qualified dependents28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 11 paid holidays Enhanced maternity pay package with 26 weeks’ top up to full base pay for eligible employees$10,000* fertility, hormonal health and family-forming benefitA retirement pension plan, featuring a 9% company pension contribution of your base pay and an additional company match of up to 5% of base payMonthly gym subsidy of up to €50 per monthEmployee Assistance Program and other emotional wellbeing servicesA collaborative working environment that practices ongoing training, educational support and employee appreciation eventsThis is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

*Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.

FISHER INVESTMENTS IRELAND IS AN EQUAL OPPORTUNITY EMPLOYER