Job Description:

Supporting the Heart of the Food Industry: A Role for Help Desk Analysts at

ITW Food Equipment Group:

As a Service Desk Analyst or Level 1 Support professional, imagine being on the front lines, playing a crucial role in keeping the food service and retail industries running smoothly. That's exactly the impact you'd have at ITW Food Equipment Group (ITW FEG).

ITW FEG is a leading designer and manufacturer of the essential commercial food equipment that powers kitchens and stores worldwide. Think about it: every time you see a spotless dish, a perfectly cooked meal, or fresh ingredients in a display case, there's a good chance ITW FEG equipment is behind it.

SUMMARY

Responsible for the maintenance of installed infrastructure technologies as well as the installation and configuration of these technologies within a specific area. Assists in design and functional specifications, produces deliverables related to specific projects and assists in post implementation support and system enhancements. May be involved with the configuration and maintenance of physical and logical network components. Additionally, this position may play an integral role in more complex system integration testing and evaluation within specific technology area of responsibility. Requires a bachelor’s degree or a minimum of 5 years’ experience in leu of a degree. This position is based out of Troy Ohio.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

The major responsibilities of this role include:

· MANAGING EXECUTION: Support and help maintain group efforts. Collaborate as a team to effectively and efficiently execute day-to-day tasks such as imaging computers, deployment, iPhone supportability. This role will assist the IT supervisor in plans to better the IT Service desk in both streamline ticket creation and desk side support. Ability to identify and resolve problems in a timely manner; develop alternative solutions; use reason when dealing with emotional topics/situations. Proficient time management and prioritization skills. Organized in managing tasks and responsibilities.

· ADAPTABLE AND BUILDING COLLABORATIVE RELATIONSHIPS: In addition, this role works with internal customers for support. Having a good phone, online chats and in-person etiquette is required. One needs to adapt to the ever-growing, fast-paced environment. Must be adaptable, flexible, organized and act with a sense of urgency.

· CUSTOMER FOCUS: Cultivate external relationships with clients and vendors, manage peer and territory level customer relationships strategically, build solid connections, and ensure the delivery of customer-centric solutions aligned with strategic goals to reduce conflict and grow the business.

· TAKING INITIATIVE: Anticipates and meets the needs of end users and demonstrates commitment to ongoing service improvement. Ability to define problems, collect data, establish facts, and draw valid conclusions as related to the job.

· BUILDING COLLABORATIVE RELATIONSHIPS: Build and maintain effective relationships to share information, establish partnerships, and leverage experience to accomplish the organization’s goals.

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

· Bachelor’s degree in Computer Science, Management Information Systems, Business, related field, or equivalent work experience is required.

· 2+ years’ experience working as an IT analyst.

· Experience with Azure, Intune, Entra Ect.

· Experience Microsoft office applications

· Experience supporting Apple products such as ABM (Apple Business Manager)

· Must have proven analytical/problem-solving skills.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Hours of Work

· Normal business hours with occasional extended hours as needed.

· Extended hours may include nights and/or weekends.

Physical Demands

While performing the duties of this job, the employee is:

· Regularly required to sit

· Operates standard office equipment

Working Conditions

· Office or remote location environment

· Noise level in the work environment is usually moderate

Compensation Information:

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ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.