Job Description & Summary

We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We turn bold ideas into scalable, secure, and human-centered solutions.  

SHAPING TOMORROW 

Make a real impact, today, and tomorrow, through work that matters. Here, you will tackle today’s toughest challenges with a future-focused mindset; so our clients turn to us first when it matters most.  

Make a real impact 

In this dynamic environment, we are looking for an ambitious and self-driven IT Service & Delivery Manager to join our IT Managed Services team in Athens.   

Lead and coordinate client facing helpdesk and infrastructure support teams to ensure SLA targets are met and deliver high-quality IT services to clients 

Oversee daily IT Managed service delivery, managing infrastructure, systems, and applications to fulfill client’s agreed SLAs

Act as the main point of contact for clients during onboarding and ongoing service reviews, building strong client relationships

Drive collaboration among cross-functional teams of support engineers and cloud/infrastructure specialists

Implement and enhance ITIL-aligned workflows, leveraging KPIs to continuously improve service delivery

Promote the adoption of AI-powered support tools, such as automated ticket triage and predictive analytics, to optimize operations

Contribute to consultative sales efforts and assist in developing proposals for new opportunities

What you bring matters 

5+ years in IT service delivery or managed services 

Strong understanding of IT service management (ITSM) principles, and  experience with frameworks like ITIL

Experience with helpdesk ops, cloud infrastructure, and client-facing models 

Fluent in Greek and English 

Strong problem-solving and analytical skills 

Proven leadership of technical teams and client relationships 

Experience with managing teams and coordinating cross-functional groups 

Ability to understand client needs and align IT services with business goals

Technical Skills 

Experienced in IT Service Management platforms such as Jira Service Management or ServiceNow, focusing on support operations and workflow management

Familiar with cloud environments including Microsoft Azure, AWS, and Google Workspace, with tasks related to deployment, administration, and optimization

Knowledgeable in remote monitoring and management (RMM) platforms, endpoint security solutions, and dashboard analytics for IT oversight

Experience designing and implementing hybrid backup and disaster recovery strategies, including regular restore testing to support business continuity

Provides remote support using tools such as Microsoft QuickAssist and TeamViewer for client issue resolution

Manages SaaS platforms, particularly Microsoft 365 tenant administration and license optimization for service delivery

Understands security and compliance standards, including GDPR, ISO 27001, and ITIL, and has experience with their implementation

Utilizes automation, AI-powered support tools, and scripting to improve operational efficiency and service quality

BRING YOUR BEST, EVERYDAY 

Your skills, integrity, and curiosity make the difference. At PwC Greece, we match that with an environment that brings out your best every day – supported by people who inspire, challenge, and grow with you.   

What we offer goes beyond a competitive package. It’s about creating the conditions for you to learn, belong, and deliver impact. That means:  

Your work life-balance supported by a hybrid working model  

Your creativity sparked in collaborative office spaces  

Your career growing through local and global opportunities  

Your development advanced with continuous learning and professional certifications 

Your well-being cared for with extra leave days and wellness initiatives 

Your perspective valued in an inclusive team where your impact matters 

  
Want to unlock new value by applying your unique perspective and talents? At PwC Greece, you lead by example. Our standards for quality and care are high – and together we surpass them. We redefine possibilities for our clients and communities. 

Challenge accepted? 

Our circle of connection matters - it’s at the heart of what we do. Click here (PwC life) 
  

All applicants will be acknowledged and treated in the strictest confidence.