The Own PDO concentrates on Treating Customers Like Family, specifically in the Ownership lifecycle in the relationship with Ford and Lincoln globally.  Making sure the customer can be serviced from initial onboarding, through learning about their vehicle, to maintenance, to services to enhance their ownership – the web channel is highly utilized to serve customers globally both on web and utilizing webviews in the mobile apps (FordPass & LincolnWay). 

The IT Senior Engineering Manager leads products to build experiences for Owners working with interactions and integrations across the enterprise.  This is a global responsibility, providing the IT point of view on the proposed business requirements to integrate into the existing product portfolios.  You will need to understand architecture, technology, and implementation strategies to optimize the experience and the efficiencies across the enterprise.   In addition, you will be hands on in this leadership role, working with the team and Product Owner and stakeholders – this is not just a role of pure delegation. You will analyze impact of change on KPI’s and interactions with the customer to further provide Business Value.