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Must Have Skills (Top 3 technical skills only)*:

SAP PLM Recipe Development S4HANA

Nice to have skills (Top 2 only):

Fiori PLM WUI Technical

Detailed Job Description:

Support SAP PLM on S/4HANA and work with business SMEs, client IT and Infosys offshore team to resolve the issues in a timely manner. Facilitate knowledge transfer from the implementation partner to offshore resources. Ensure that all key enhancements are understood and documentation received. Attend status update meetings and create weekly and monthly status reports for the support tickets. Handle escalations and provide expert guidance to support team on resolution of complex issues. Support high priority issues or provide work around within US time zone before handing over to the offshore team Ensure all solutions are properly documented. Work on continuous improvement through further enhancements in the solution. Through all the above efforts, ensure that the solution is in a stable state with predictable ticket volume in less than six month.

Minimum years of experience*: 8+

Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

Production Support Offshore Coordination Reporting

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? Yes