Madison, Wisconsin
6 hours ago
IT SAP Operation Manager – Hybrid, Madison, WI

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IT Manager - SAP Operations

Hybrid Positoin - Madison, WI

The IT Manager will report to the Senior IT Manager Business Delivery and lead a highly specialized platform team focused on the SAP suite of products.

Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

Primary Responsibilities

The IT Manager's role is to ensure the streamlined operation of the SAP S4/HANA on RISE within the IT department and support the business objectives of the enterprise. This individual will plan, coordinate, direct, and manage a team providing SAP BASIS, Security, & Integration along with closely managing our long-term relationship with SAP. They will interact with their fellow peers within IT to ensure proper fiscal, operational, and coordinated business delivery while supporting the growth and well-being of their team.

Manage the SAP security, cloud, BASIS, and integrations for this enterprise solutionEffectively communicate with the business process owners (PBOs) and business teamsPartner with Domain and Solution Architects to translate business requirements into functional / technical requirements.Manage relationship with delivery partners; communicates technical requirements, defines deliverables, and ensure execution success.Collaborates with IT Infrastructure & Operations to define Release plans.Partners with SAP RISE lead for project and run supportResponsibility for planning and overseeing upgrades with the proper test plans and executionEnsure optimal use of the system and adherence to SAP license compliantOversee system upgrades, patches, backups, disaster recover planning, and compliance with internal and external standards.Drive continuous improvement initiatives to enhance system reliability, efficiency, and adoption of new SAP technologies (e.g., analytics, automation, AI, & Integration)Establish and Lead incident management protocols in order to effectively respond to major incidents affecting SAP S4/HANA operations, ensuring rapid resolution, root cause analysis, and long-term prevention strategies that align with established SLA's.

Required Qualifications:

Bachelor's degree in Computer Science, Business Administration or related8+ years of relevant experienceStrong oral and written communicationExtensive Experience Leading ERP Operational or Project Teams

Preferred Qualifications

Experience working with interfaces in addition to Web Services, such as Java connectors and Rest APIs communicating with non-SAP applicationsExperience working with SAP S/4 HANA deployed on RISEExperience working in ERP project implementationsDemonstrated expertise on SAP Basis, system administration, backup/recovery, system integration, and incident management.Proficiency in ITIL processes and best practices for IT Operations.Experience working with vendors, cloud-based solutions, product roadmaps, and support lifecycles3-5 years SAP BASIS, Security, & Integration experience in a cloud environmentSAP certificationAbility to work within a transformational fast-paced, dynamic environment and manage multiple priorities.

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