Summary See below for important information regarding this job. Position will be filled at any of the locations listed below. Site specific salary information as follows: Battle Creek, MI: $88,621 - $115,213 Columbus, OH: $92,475 - $120,222 Dayton, OH: $91,922- $119,504 Fort Belvoir, VA: $101,401- $131,826 New Cumberland, PA: $101,401- $131,826 Ogden, UT: $88,621 - $115,213 Philadelphia, PA: $97,653- $126,955 Richmond, VA: $92,573- $120,350 Responsibilities Provides project management oversight for the implementation of ServiceNow projects. Monitors and tracks development projects to ensure platform governance and quality control. Supports ServiceNow applications through the use of agile development methodology. Ensures that the design, development, deployment, and sustainment of assigned projects adhere to schedules, stay within budget, and meet performance standards as defined by functional and technical stakeholders during project development. Researches and analyzes complex system schematics and blueprints to resolve configuration and interface challenges between application modules or external system partners, as referred by other systems analysts. Manages a variety of sequential and concurrent tasks related to all facets of the project including requirements definition, product development, systems support and implementation. Delivers customer support, addressing system users’ needs by evaluating the criticality of reported issues, preparing effective responses, and recommending solutions. Coordinates and communicates with stakeholders, including DLA Headquarters, lead site representatives, team leads, and project managers... ... to propose and implement resolution alternatives that are technically accurate, business-aligned, and achievable within required timeframes. Acts as the Contracting Officer Representative (COR) or the Contractor Officer Technical Representative (COTR). Supports and assists the COR or COTR. Requirements Conditions of Employment Qualifications To qualify for an IT Project Manager (APPSW), your qualifications must include: Specialized Experience: Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Examples of specialized experience are identified in the Major Duties section of this vacancy announcement and may also include: Recommends effective resolutions to system design and problem issues, balancing trade-offs between system performance, efficiency, customer and business needs, the criticality of the process within the business area, and the technical capabilities of current software and hardware for IT systems. Analyzes and evaluates customer user requirements from multiple perspectives, including processes embedded within COTS software and the functionality of electronic components supporting DLA's logistics business operations. Ensures application interfaces, extensions, forms, and reports adhere to regulatory requirements governing IT cyber and physical security while aligning with the agency's logistics business processes and operational objectives. Tasks related to all facets of the project including requirements definition, product development, systems support and implementation. Consults with Senior Project Integrator to resolve project management problems that require the incumbent to apply precedent setting solutions to technology, methodology, policy, and guidance conflicts. For all positions individuals must have IT and/or OT- related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional Information This position requires a Engineering & Tech Management (N) / ETM, Practitioner acquisition certification. The incumbent has 60 months to achieve this certification unless a Position Requirements Waiver is approved to extend the certification period. For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025\_vol300.PDF Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace Policy The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids. ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal.