Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
* Is accountable for the overall standards and direction of architecture across business and IT
* Ensures operational demand is aligned with annual investment plans & IT Strategy
* Allocates resource capacity to right activities & plan for additional resources required to meet demand
* Re-phases demand if necessary depending upon supply pool information
The Service Alignment Strategist assists in the development of overall IT Strategy, aligned to the outcomes defined in the overall Business Strategy
Defines and maintains governance guidelines and structure for the IT within the ITSM processes and service designs
Provides input into the service portfolio management process in terms of strategic IT goals and directives
Provides input and direction for organizational development by promoting adoption ITSM processes and tools
Performs data analysis, reporting, and presentations, providing insight into actionable recommendations for both IT and business stakeholders
Ensures that appropriate methods, tools and processes are adopted and used effectively throughout the organization
Main Duties
Proactively drive opportunities from the changing technology environment and business/customer expectations
Set direction and lead in the introduction and use of techniques, methodologies, and tools, to match overall business requirements (both current and future), ensuring consistency across all user groups
Support Service design, onboarding and configuration support in the assigned area
Definition of ITSM standards - good knowledge of ITIL 3, ITIL 4
Take a hands-on role in data analysis, reporting, and preparation of presentations, providing actionable insights to support decision-making across business and IT stakeholders.
Work with ServiceNow ITSM modules, CMDB, workflows, service mapping to configure, maintain, and improve processes.
Lead and contribute to adoption of ITSM methodologies, tools, and best practices, ensuring consistency, scalability, and value across all user groups.
Contribute to the continual improvement of ITSM processes and service improvements.
Skills
Proven hands-on experience with IT Service Management (ITSM) frameworks and processes.
Knowledge of ITIL 3 and ITIL 4 ITSM standards
Good knowledge of ServiceNow Common Service Data Model (CSDM) and of CMDB (Configuration Management Database) management
Service design Knowledge
Good ServiceNow knowledge of CSDM and CMDB. Experience in requirements gathering, documentation and supporting testing activities to ensure solutions meet business expectations
Demonstrated ability to analyze complex datasets, translate insights into business value, and present findings effectively to both technical and non-technical stakeholders
Contributing to transformation initiatives, including identifying opportunities, scoping solutions, and driving execution
Strong communication, stakeholder management, and problem-solving skills
Ability to work independently while collaborating effectively across cross-functional teams
English – Proficiency Level C1
Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The annual base pay for this position is:
Min $137,300 - Max $205,900Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination.
Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
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Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”
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