**Job Family:** Electrical Products **Req ID:** 492700 Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That is why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you. **Transform the everyday with us!** We are seeking a versatile IT Operator to support the technology infrastructure of our 24/7 manufacturing site. This role is critical to maintaining business continuity across multiple IT/OT systems, including end-user support, servers, networks, industrial devices, and production applications. The ideal candidate is an early stage Desktop Support analyst who thrives in fast-paced settings, solves complex problems, and works closely with production teams, and learns new systems quickly. **You will make an impact by:** End-User & Device Support + Provide on-site, first-level desktop support for manufacturing and office employees + Diagnose and resolve hardware and software issues on Windows-based PCs, laptops, and peripherals + Support printers, including Zebra label printers, and coordinate repairs or replacements as needed + Escalate unresolved issues to higher-level IT teams following established procedures System & Application Support + Assist with software installations, updates, and patching in accordance with IT standards + Ensure devices are properly configured, secure, and up to date + Support Microsoft Office applications and other approved business software Network & Account Support + Perform basic network troubleshooting (connectivity, IP addressing, printer access) + Assist with Active Directory tasks such as password resets, account unlocks, and group access (as authorized) Manufacturing Environment Support + Support production-floor workstations and devices with minimal disruption to operations + Assist with onboarding, equipment setup, and device replacements for manufacturing + Provide basic user training on standard hardware and applications when needed Asset & Documentation Management + Maintain accurate inventory of IT equipment and accessories + Assist with equipment procurement, deployment, and refresh activities + Document incidents, resolutions, and procedures within the IT service management system Security & Compliance + Follow established IT security policies and procedures + Report security concerns or incidents to the appropriate teams + Support compliance initiatives as directed by IT leadership **You’ll win us over by having the following qualifications:** **Basic Qualifications:** + CompTIA A+ or IT Fundamentals (ITF+) + Minimum 2 years of experience in desktop or end-user IT support + Working knowledge of: * Windows OS (Windows 10/11) * Microsoft Office (Word, Excel, PowerPoint, Visio) + * Active Directory (basic user and group support) + TCP/IP fundamentals (IP address, subnet, gateway) + Experience supporting printers, including Zebra label printers + Ability to work in a manufacturing or plant-floor environment **Preferred Qualifications:** + Microsoft Modern Desktop Administrator + Familiarity with ITSM and ITIL V4 + Familiarity with Linux OS + Experience with Intune, Endpoint Central, and ISO imaging. + Familiarity with ServiceNow ITSM **About Siemens** We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here (https://www.siemens.com/global/en/company.html) . **Our Commitment to Equity and Inclusion in our Diverse Global Workforce** We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. \#LI-VC1 #On-Site #siemenstradesperson #SiemensMFGcareer \#MFGGrandPrairieTX #MFGTX $55,264 $94,738 **Organization:** Smart Infrastructure **Job Type:** Full-time **Category:** Information Technology