**Work Location:** Toronto, Ontario, Canada **Hours:** 37.5 **Line of Business:** Technology Solutions **Pay Details:** $91,200 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Job Description:** This role will lead and manage a team of highly skilled Level 3 Desktop Support Technicians, providing technical leadership and ensuring the effective operation of enterprise-wide technology. This role demands extensive technical understanding of Windows OS, acting as SME of windows operating systems, experience and a commitment to continuous learning and understanding on Incident and Problem management with ability to manage multiple Incidents simultaneously. **Responsibilities:** + Lead and Mentor the Level 3 Desktop Support team, providing guidance on Incidents Including Windows and Mac OS + End to end support for Windows OS and Mac OS in a production environment – Managing escalated incidents from Service Desk Level 1/2, LoB business partners, technical leadership, and application owners. + Oversee the review, analysis, and evaluation of information technology systems and change controls, leveraging a wide breadth of concepts, practices, and tools. + Proactively identify and remediate issues as needed to ensure compliance and security. Lead team in proactive remediation efforts. + Provide expert technical guidance as SME. Provide complex troubleshooting/problem resolution to clients, team members, and project teams. + Identify root causes of issues and implement targeted, controlled remediation plans. Lead and mentor team on implementation and rollout development. + Utilize strong communication, analysis, and coaching skills to enhance team performance and collaboration. **Job Requirements:** + The candidate must hold a range of broad technical knowledge of IT infrastructure + Subject matter expert (SME) in Windows desktop technologies. Deep understanding of the windows operating system in an enterprise environment. + PowerShell scripting– working knowledge and experience in reading and writing scripts + Working knowledge of enterprise infrastructure as it applies to end user devices + Azure / AD + GPO / Intune + SCCM / MECM + Skills and discipline to keep systems patched, monitored, and performing optimally. + SCCM experience with understanding of configuration baselines, OSD, and deployments + Excellent oral and written communications, able to work independently and effectively communicate with team. + Ability to troubleshoot OS at an in-depth level using various tooling. Expertise troubleshooting MS Windows OS, hardware/driver and application issues + Knowledge to support Mac OS in an enterprise setting. + Strong leadership, creative problem-solving, planning and organization skills + Able to troubleshoot web application issues at a high-level using tooling and debugging + Strong analytical and problem-solving capabilities. + Ability to prioritize and execute tasks in a high-pressure environment. **Qualifications:** + Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent work experience. IT Certifications a Plus + 6+ years experience supporting and engineering Windows Operating system at Level 3+ involvement + Extensive experience in technical and application support within an enterprise environment. + Strong leadership skills with experience managing and mentoring technical teams. + Expertise in troubleshooting and problem resolution for complex technical issues. + Excellent communication and interpersonal skills. + Demonstrated ability to plan, execute, and achieve strategic goals. + Knowledge of industry standards, best practices, and emerging technologies. + Proven ability to manage multiple tasks, incidents, and projects simultaneously. We are seeking a dynamic and experienced IT Operations Manager who is passionate about technology and dedicated to driving the success of our IT operations. If you are a proactive leader with a strong technical background and a commitment to excellence, we invite you to apply for this exciting opportunity. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td) **Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! **Language Requirement (Quebec only):** Sans Objet Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.