**NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees.** **We deliver consulting solutions** by combining specialized sectorial knowledge, our transformation management skills, and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to keep our clients, as well as society, a step ahead in this digitally dynamic world. Everything we do is underpinned by our **core values** of 'Teamwork', 'Foresight' and 'Clients First'. Our shared **leadership principles** of Collaboration, Engagement and Curiosity help us build a community where our people are equipped with the best resources to face new challenges. **NTT Data Greece** team is looking for an **IT Operations Manager** in Athens to work with our clients in the **European public sector.** As IT Operations Manager, you will be responsible for **managing overall operations** and for t **he effective and successful management** of the work, productivity, and quality as established and set for the Operations team to ensure **efficient operations** . This role involves **managing BAU activities, developing IT processes, and advancing** the organization’s Service Operations. **Your role:** + Own and manage the daily Service Operations for a complex, multi-platform IT estate, including: Servers (Linux, Windows), Middleware(WebLogic, etc.), Databases (Oracle, DB2, etc.), Virtualization (VMWare, Hyper-V), Storage, backups, monitoring, cloud, etc. + Coordinate IT project implementation and maintain operational readiness. + Conduct regular operational reviews and provide reports to internal leadership and customers. + Drive root cause analysis (RCA) for systemic issues and ensures problem records are tracked to closure. + Lead capacity and performance management to ensure infrastructure and services scale with demand. + Monitor service performance against contractual KPIs and internal benchmarks. + Oversee Change, Incident, Problem and Request Management activities, ensuring processes are consistently followed. + Lead and manage a multi-disciplinary team across shifts and specializations. + Ensure effective workforce management (shift patterns, on-call schedules, etc.). + Act as the primary operational interface to customer delivery and governance teams. + Ensure services are delivered 24x7 in alignment with SLA targets regarding: availability, response time, resolution time, etc. + Manage and coordinate system lifecycle activities including patching and vulnerability remediation. + Manage operational relationship with key vendors (Oracle, IBM, VMWare, hardware providers, etc.). + Run operational reviews, ensuring documentation, monitoring, run books and support models are in place. + Active participant on Continual Service Improvement initiatives using Lean/Agile/DevOps where appropriate. + Ensure customer satisfaction and build relationship with stakeholders. + On duty responsibilities services are required **Why NTT DATA?** We value a **collaborative** and **supportive** environment, celebrating **curiosity** and **engagement** We are committed to supporting the physical, financial and emotional well-being our of employees **Career development.** Training path and access to learning opportunities, yearly performance reviews and a mentorship program. **Talent Friends.** Refer a friend and receive a **bonus** when they join **We care about you** **Health & well-being.** Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions **Diversity & inclusion.** We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. **\#WeAreAllUnique** **\#YouMakeUsUnique** Please let us know if you require us to accommodate any accessibility needs during the recruitment process. **Benefits at NTT DATA Greece** Health insurance for the employee and one dependent family member (100% paid by NTT DATA) Meal vouchers of 120€ per month (x12) Corporate mobile phone: subscription & device Udemy Account Access to Open Up mental health service 28 days of paid annual leave consisting of your legal holidays and compensation days **Your profile:** + Bachelor’s or master’s degree in Computer Science, Engineering, Mathematics, or a related field. + 8+ years of experience in a continuous service improvement role, preferably within a regulatory or international institution. + ITIL certification is highly desirable. + Lean Six Sigma Green Belt or Black Belt certification is a plus. + Excellent communication and interpersonal skills with strong stakeholder management abilities. + Proven ability to lead and manage cross-functional teams with a desire to add value to service support teams. + Strong organizational skills and an internal drive to see tasks through to completion, coupled with effective problem-solving capabilities. + Proficiency in continuous improvement tools and methodologies. + Strong project management skills. + Fluency in English (B2 level minimum); knowledge of another European language is a plus. + **You must be eligible for EU Security Clearance (at least 5 years of EU nationality in required).** *This role may require flexibility, including shift-based work and on-call responsibilities, depending on operational needs.