IT Operations Intern 

 

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

 

About the role

Sally, a division of SBH, is looking for a qualified intern to join our IT Operations Team. The Intern will be responsible for assigned Technology projects during the 10-week program.

This intern should be prepared to work cross functionally, have exceptional organization and communication skills, and be able to work effectively and with detail in a fast-paced environment. A final presentation to senior leadership (topic TBD) will be required at the end of internship.

You will finish this internship having gained broad experience in various aspects of Information Technology Operations.

To apply you must meet these guidelines/requirements:

This is a hybrid position requiring onsite work three days per week at the Support Center in Legacy West, Plano, TX.This position is not eligible for immigration sponsorship.Housing, relocation, and transportation assistance are not provided.Availability is required from June 1 through August 7, 2026, with a minimum commitment of 30 hours per week.

Responsibilities

Review existing operational processes, identify inefficiencies, define options for improvement and work to implement the most productive solution.Assist in tracking of vendor SLAs, contact information and portal logins.Identify and determine file share and distribution list ownership, compile data and help build solution to maintain all future updates.Review Infrastructure and Operations policies for currency and modify as required to meet existing standards and define the versioning process. Help develop a Policy Review Board.Review current project requirements for transitioning to support and ensure project deliverables meet and include all operational requirements.

 

Knowledge, skills & abilities requirements

Pursuing a major in Information Technology or Computer Science as first degree from a higher education institute.

Ability to navigate a computer desktop.

Ability to analyze and trend data.

Proficient in Microsoft Office suite.

 

Competencies & attributes

Passionate Learner – actively learns; asks questions to gain further understanding; open to feedback; applies leaning to role; considers learning important and completes when assigned Flexible & Agile Adapter – open to change, works well with little direction and finishes the task, keeps calm under pressure and doesn’t dwell on the pastTalent Builder – shares knowledge with others, considers how to include others to problem solve and gain knowledge, looks for ways to acknowledge and motivate othersEffective Communicator – can articulate well when sharing information, self-aware of impact and style when communicating to engage others, asks questions and listensTeam Builder – works well with others, collaborates with a wide number of associates/teams, acts humbly when a part of a team and understands the importance of including othersCustomer Focused Partner – understands the customer and shares insights, values the customer and eager to make a positive impact, holds self to a good standard of customer serviceStrategic Thinker – brings new, strategic ideas to the team, actively supports strategic plans, provides additional ideas to drive improvementsBig Picture Thinker – understands how the team operates, knows how decisions could impact other teamsResults Driver – holds self to a good standard of work and delivery, manages own time and focuses on the right priorities, self-motivated, adapts easily, demonstrates gritProblem Solver & Decision Maker – uses the right information to make decisions and take action with others to solve problems, uses good judgement to make prompt yet balanced decisions

 

Working conditions & physical requirements

Indicate the normal working environment, e.g. office, store, warehouse, as well as any physical requirements required to perform the job duties (lifting requirement, dexterity, etc).

#LI-Hybrid