Overview IT Operations Asst Analyst (contract) role will be supporting all IT services, the computer systems and network environment (including IT/OT) in the Singapore manufacturing plant to ensure operational stability. This role will be supporting the afternoon production shift: working hours from 3.45pm to 12.15am. This is a 6-month contract role. Responsibilities Plant IT equipment setup, installation, troubleshooting and resolution activities Support PepsiCo’s Cybersecurity programs End user Workplace Programs, user support and Training Administration of user accounts and provisioning of systems access Maintain and update process, system documentation, inventory, and user guides Future Technology Lifecycle management (TLM) program Call logging, incident management, service request fulfillment within SLA The role will support a range of technologies: Network Wi-Fi, Network Local Area Network (LAN), Network security (Fire Walls), System access, cloud computing, server/compute infrastructure, Rubrik backup, Operations Technology (OT)- Thin Clients, System Platform, vendor remote access, Laptops, desktops, tablets, manufacturing Printers/applicators, scan guns, SOTI, video conference rooms, telephony/PBX, digital signage Any other ad hoc duties and projects as assigned This individual will be client-focused with good technical skills and be self-directed in troubleshooting, maintaining, and continuously improving IT infrastructure Qualifications Tertiary education or equivalent in Computer Science, IT, Software Engineering, or related field Proven track record in IT with at least 5 years’ experience in a similar role, preferably in manufacturing environment IT Infrastructure experience with good understanding and expertise across relevant manufacturing systems, programs, applications. Key areas are Network, Compute, Security, Workplace Services and Manufacturing IT/OT Experience collaborating, building relationships across multiple functions and diverse teams Good breadth and depth in technologies namely: Active Directory, Windows, Office365, RD Web, SCCM, Intune, Network, Telephony, Managed Print Services Excellent verbal, written communication skills and presentation skills In depth knowledge of Manufacturing IT infrastructure and application inter-dependencies Awareness of IT, business, and IT/OT governance strategies Ability to integrate well within a team (local and virtual) environment Experience supporting a large user base in a multicultural environment Well organized and strong ability to multitask and manage conflicting/changing priorities Service Oriented and Process Driven Ability to work under minimal supervision Microsoft and equivalent industry certifications ITIL certifications and practical experience Project Management certifications and practical experience