Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Responsibilities:** • Coordinates and drives Restoration of Service for Major Incident events. • Coordinating a large Cross Functional Team • Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus • Produces accurate and timely communications tailored to relevant audience (Senior Leaders and internal Stakeholders) • Work closely with SMEs to quickly identify customer impact (who, how, when) • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) **Qualifications:** • Minimum of 3-4 years of experience in a Helpdesk and Incident management role. • Graduate of BS IT/ any related course • Excellent communication skills (written and oral), with experience interacting with all levels of management communicating issues with people, process and technology. • Good understanding of production IT Environment and IT Operations • Strong interpersonal and teamwork skills. • Ability to work rotating shifts to support 24/7/365 organization • Experience in a technical support field: network, server, storage• Knowledge in ITIL is a plus •Open to shifting schedule and to work onsite Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .