Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

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IT Operations Analyst I

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About the Role:

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The IT Operations Analyst is responsible for monitoring, maintaining, and improving the day-to-day performance of IT systems and services. This role ensures stability, availability, and security of applications, servers, networks, and infrastructure to support business operations. The analyst also investigates issues, coordinates with internal teams and vendors, and contributes to process improvements and automation initiatives.

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Responsibilities:

\n\n Monitor system performance, availability, and capacity across applications, servers, and networks.\n Troubleshoot and resolve incidents, escalating as necessary to specialized support teams.\n Perform root cause analysis to prevent recurring issues and recommend long-term solutions.\n Maintain system documentation, operational procedures, and configuration records.\n Support patching, upgrades, and routine maintenance activities with minimal downtime.\n Ensure compliance with IT policies, security standards, and audit requirements.\n Collaborate with business units and IT teams to define requirements and implement solutions.\n Assist in disaster recovery planning, testing, and execution.\n Identify opportunities for automation and process optimization.\n Provide end-user support for escalated technical issues when required.\n\n

Basic Qualifications for Consideration:

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\n\n Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent experience).\n 2–5 years of experience in IT operations, systems administration, or technical support.\n Strong understanding of operating systems (Windows/Linux), databases, and networking fundamentals.\n Experience with monitoring tools (e.g., Splunk, SolarWinds, Nagios, or similar).\n Familiarity with IT service management (ITSM) frameworks such as ITIL.\n Knowledge of cloud platforms (AWS, Azure, or GCP) is a plus.\n Strong analytical, troubleshooting, and problem-solving skills.\n Excellent communication and documentation abilities.\n\n\n  \n\n

Preferred Skills

\n\n Scripting or automation skills (PowerShell, Python, Bash).\n Experience with virtualization technologies (VMware, Hyper-V).\n Exposure to enterprise applications, ERP systems, or middleware.\n Understanding of cybersecurity practices and incident response.\n\n

 

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Flexible Working 

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At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.  
In this role, you can expect the following working conditions: 

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Tethered work: Enjoy the convenience of working from home while living within an easy travel distance to the Conduent location where the work is being performed (distance varies based on location and job).

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Working For You 

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Perks and rewards designed for you: 

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Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. 

\n\n Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. \n\n

Join Us 

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At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:  
 
Bring your authentic self to work  
Grow and thrive, both personally and professionally  
Make a difference with our clients, in our communities, and with the millions of people we support  
 
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! 

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Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $54,901 - $71,300

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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.