Your Tasks

Provide technical support to users by serving as the first point of onsite contact for internal customers seeking technical assistance.

Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.

Provides answers to customers by identifying problems, researching answers, and guiding through corrective steps.

Candidate will assist our customers via phone, email, chat & on-site support.

Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond onsite span of control or expertise.

Manage onsite support tickets within service level

Respond to customer issues via phone, email, chat & on-site support

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determining the best solution based on the issue and details provided by customer

Document customer interactions

Escalate issues to the next Tier with next level of difficulty as needed

Install, make changes, and repair computer hardware and software

Monitor site to proactively identify and resolve issues

Oversee customer communication through to resolutions

 

We Offer

Salary range: $70,000 - $75,000 per year

Medical, Dental, Vision, Life Insurance, and Disability Pay.

401(k) with company matching up to 6%.

Paid Time Off, including paid holidays.

Flexible Spending Accounts.

Voluntary benefits such as legal and financial assistance, pet insurance, and more.

Employee Assistance Program.

Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Commuter benefits.

Employee engagement activities.