Escazú, CRI
1 day ago
IT Network LAN/WLAN engineer
This is an IT Network Provisioning Engineer position within the Emerson IT Infrastructure & Operations (I&O) organization. The incumbent has ownership of the technical provisioning of LAN and WLAN services as defined by Emerson IT. Area to be covered is as per defined territory and may expand to other areas on assignment basis. Incumbent is responsible to deliver agreed levels of services to internal customers and to use associated applications, technology and infrastructure supporting delivery of these services in an ITIL inspired environment. **In This Role, Your Responsibilities Will Be:** + Be responsible for the technical provisioning of all LAN and WLAN services, following standards and processes of the Service and I&O Provisioning, providing high skills and experience during the execution of such implementations. Role may expand to other world areas on assignment basis. + Follow and enforce Emerson policies and rules regarding relevant IT management, security, standards and procedures, liaise with other teams when required. + Be prepared to take on other duties within own area of expertise, as assigned. + Implement Managed LAN Service at Emerson locations, according to LAN Service definitions and standards, following I&O Provisioning processes. + Execute detailed site discovery of current situation, identify the gap to meet Managed LAN Service Standards + Provide the new proposed LAN design, meeting Managed LAN service requirements and standards, also considering business impact, risk, budget. + Configure and implement according to agreed LAN design, standardize according to service requirements, provide Day1 support, troubleshoot possible issues during project phase. + Document as-built situation, hand-over to Operations team (Transition process) + Implement Managed WLAN Service at Emerson locations, according to WLAN Service definitions and standards + Configure and implement Cisco WLAN devices according to agreed design, standardize according to service requirements, provide Day1 support, troubleshoot possible issues during project phase. + Document as-built situation, hand-over to Operations team + Be an actor in driving for successful project outcomes + Explain Managed LAN and WLAN Service and implementation processes to customers. + Report to the Service Owner and relevant parties any need for deviation for review and validation. Escalate non-standard situations, be the driver to achieve an accepted solution. + Involve and collaborate with other teams as the situation demands (e.g. LAN Segmentation, Security, WAN, Wireless, Server, Telephony. etc) + Closely collaborate with the assigned Provisioning Manager/Coordinator, support the coordinator in task and workload planning activities. + Work within dates and timelines agreed, manage agreed completion dates, escalate any deviation in the execution of own tasks. + Organize and attend project meetings as required to progress and overcome roadblocks. Be instrumental in any Go-No/Go decision, ensuring Business continuity. + Be available as a consultant/support to Network Operation teams for LAN and WLAN service-related topics. + Collaborate with subcontractors in promoting the right best practices/standards to guarantee smooth implementation and efficient transition to the Network Operation team after switch-over. + Collaborate with Managed LAN/WLAN Service Engineering Lead and any relevant IT organizations to improve the global Service. Be the trusted bridge between the I&O organization and the Managed LAN/WLAN Service Management team. + Be the actor of the CSI process and report any need for improvement to optimize the Service Provisioning and its support (design, implementation process, test and release, tools, documentation…). Participate to the necessary documentation and procedures definition and maintenance. + Role Level 2 Experienced – in addition to Level 1 + Validate Site LAN design documentation and implementations executed by peers for small/moderate projects of moderate complexity. Other validations on assignment basis (Validation and technical sign-off tasks). + Resource capacity flexibility permitting, an experienced job holder may be assigned primarily (but non-exclusive) to larger/more complex projects. **Who You Are:** You anticipate customer needs and provide services that are beyond customer expectations. You experiment with a wide range of existing technologies while applying new and emerging options that can enhance organizational outcomes. You try multiple varied approaches to innovative ideas. **For This Role, You Will Need:** + Education to degree level or equivalent, but experience may be considered in lieu of formal education. + Minimum 3 years’ experience in CISCO LAN and WLAN-related technical rollout projects in an international, preferably large enterprise environment. + Hands-on experience configuring and troubleshooting Cisco DNAC, Cisco Prime Infrastructure, LAN and wireless devices such as switches, controllers, Access Points. + Experience in administering and configuring layer 2 and layer 3 Cisco networks. + Experience of using Cisco AAA TACACS solutions (e.g. ACS and/or ISE) + Functional understanding of DNS, DHCP and related network services. + Language knowledge: advanced level in business English (speaking / writing); any other languages are considered an advantage. **Preferred Qualifications That Set You Apart:** + Professional certifications as appropriate: CCNA, CCNP Routing&Switching/Enterprise, or equivalent experience (CCIE Routing & Switching/Enterprise Infrastructure is a plus) + ITIL v3/4 Foundation Level preferred **Our Culture & Commitment to You:** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave. **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 26003188 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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