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About the Role

We're seeking a seasoned Manufacturing Systems Technician to be the on-site "face of IT" on a high-volume production floor. You'll support and interface with a large and diverse machine/device ecosystem (2,000+ endpoints), keep data flows healthy (shares, IP addressing, connectivity), document solutions in a knowledge base, and deliver outstanding customer service to operations teams. The ideal candidate blends hands-on manufacturing systems experience with solid IT fundamentals and clear, confident communication.

What You'll Do

Serve as the primary IT contact on the shop/production floor; provide high-touch customer support to manufacturing users.Triage, resolve, and track tickets in ServiceNow (approx. 70% in-person floor support / 30% remote support across global teams).Support and troubleshoot connectivity to machine interfaces and attached devices (2,000+): shared folders, IP configurations, network reachability.Create and maintain technical documentation and knowledge base articles for repeatable fixes and runbooks.Leverage SQL, Python, and VBScript for data queries, simple automations, reporting, and tooling.Partner with operations, engineering, and global IT to prioritize issues, communicate ETAs, and prevent repeat incidents.Contribute to continuous improvement across monitoring, documentation quality, and ticket hygiene.

1432025 - CB_1758641093 To Apply for this Job Click Here