**Description:** The IT Manager is responsible for overseeing all property-level technology operations to ensure reliable, secure, and efficient performance of Hyatt systems. This role supports hotel colleagues and leadership by maintaining critical infrastructure, coordinating with global IT teams, ensuring compliance with brand standards, and delivering exceptional technical service to enhance the colleague and guest experience. · Responsible for the installation, configuration, and maintenance of the phones, computers, printers, servers,network infrastructure, guest wireless system, and any other IT equipment located at the hotel. This includesutilizationof a Helpdeskticketingsystem. · Managementofalluseraccounts,workstations,andPointofSaleterminals.Thisincludescreating,configuring,anddisablinguser accounts. · ProvideDayto dayandon-goingsupportandproblemresolution. · Workas amemberof the IT teamtoaccomplish goalsandobjectives · Completespecialprojectsasdevelopedtoimprovesystems. · Performpreventativemaintenanceandminorequipmentrepairs · Excellentwritingandrecordkeepingskillsamust. · Maintenance andconfigurationofallbackupsystemsandservices · Mustbeabletoworkaflexiblescheduletoinclude nights, weekendsandholidays. · All othertasks anddutiesas assigned · Serve as the primary technical contact for all property systems, including Opera Cloud, Vostio/Assa Abloy key systems, network infrastructure, HyattConnect, POS systems, Wi-Fi, telephony, audiovisual equipment, and back-office applications. · Provide daily support to hotel departments by troubleshooting hardware, software, and connectivity issues utilizing ticketing system. · Maintain accurate documentation of incidents, resolutions, and system configurations. · Ensure the property’s network, servers, switches, wireless access points, and physical security systems operate within Hyatt standards. · Oversee equipment lifecycle management—procurement, installation, upgrades, patching, and disposal. · Monitor system performance and proactively address risks or vulnerabilities. · Ensure adherence to Hyatt cybersecurity policies, PCI compliance, data protection protocols, and global security standards. · Perform system audits, access reviews (UARs), and regular maintenance tasks. · Partner with Global Service Desk, Global Cybersecurity, and Corporate IT teams on escalations, alerts, or incidents. · Manage property technology projects such as network upgrades, system migrations, and platform conversions (e.g., Vostio upgrades, switch replacements, cloud transitions). · Coordinate with third-party vendors, integrators, and service providers to ensure timely and effective delivery of services. · Track budgets, proposals, contracts, warranties, and project timelines in partnership with the Director of Finance. · Train colleagues and managers on proper use of Hyatt systems and best practices. **Qualifications:** **To** **fulfill** **this role** **successfully,** **you** **must** **possess** **the** **following** **minimum** **qualifications and** **experience** **:** · HighSchool(HS)Diploma · Aminimumofthree(3) years ofprofessionalworkexperience · Aminimumoftwo (2)yearsofexperience intheHospitality industryorrelatedITField · Aminimumoftwo (2)yearsofInformationTechnologyexperience orexperienceintheTelecom Field **It** **would** **be** **advantageous** **in** **this position** **for** **you** **to** **demonstrate** **the** **following** **capabilities** **and** **distinctions:** · Associate’sDegreeintheInformationTechnologyfield · Aminimumoffive(5)yearsofexperience inHospitality,Operations,andITSupportroles · Aminimumoftwo(2)yearsofsupervisory experience · In-depthknowledgeofMicrosoftOperatingsystems · MicrosoftorCiscocertification · Experience administering networks in a Windows Server/Workstation environment preferably in anenvironment with more than 50 nodes and 2 or more domains (Applicable Microsoft certifications: MCSA, MCTSorMCITPfor WindowsServer,MCDSTforworkstations) · Knowledgeofnetworkinfrastructure,includingCAT5/6cabling,wirelessnetworks,networkswitches,WAN/LAN,domain controller, Active Directory, firewall and VPN applications (applicable Microsoft network admincertificationsMCSAorMCSE) · ExperiencewithHospitalityrelatedapplicationsandsystems(PMS,POS,Keycard,PBX,Voicemail) · Abilitytotroubleshoothardware andsoftwareproblems · Greatcommunicationandproblemsolvingskills · Understanding of ServiceNow or similar ticketing system · Knowledge of PCI/PRA process · Experience of understanding of Microsoft Intune and SCCM **Primary Location:** US-TN-Nashville **Organization:** Dream Nashville **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Technology **Req ID:** NAS002675 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.