Job description / Role Job Type
Full Time Job Location
Doha, Qatar Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
IT - Software & Web Development Company Industry
Travel, Hotel & Tourism Company description

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

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Job description

The IT Manager is responsible for managing and maintaining the hotel's entire technology infrastructure to ensure smooth operations and continuous availability of critical systems across all departments. This includes, but is not limited to, Property Management Systems (PMS), Point of Sale (POS), financial systems, guest internet services, and telecommunications.

The role requires strong leadership, technical expertise, and a customer-service mindset to support hotel colleagues and guests while driving the hotel's digital innovation and security initiatives.

Key responsibilitiesSystems & infrastructure managementOversee daily operations of IT systems, including servers, networks, PMS, POS, telephone systems, Wi-Fi, CCTV, CRM, and back-office systems.Ensure all systems are operational 24/7 to support hotel operations and guest services.Monitor system performance and proactively address issues to minimize downtime.Maintain data backups, disaster recovery plans, and ensure data integrity.Technical support & maintenanceProvide prompt and effective support to all departments for IT-related issues.Maintain and manage hardware including desktops, laptops, printers, switches, routers, and other peripheral devices.Maintain an accurate inventory of IT assets and ensure equipment lifecycle is properly managed.Ensure all system software and firmware are updated and patched regularly.Security & complianceImplement and monitor cybersecurity measures to safeguard hotel data and guest information.Ensure compliance with local and international data protection laws (e.g., GDPR).Conduct routine audits and risk assessments.Enforce adherence to brand and corporate IT policies and procedures.Projects & innovationLead the planning and implementation of IT projects including upgrades, rollouts, and system integrations.Coordinate with corporate IT teams, vendors, and service providers.Maintain updated documentation (SOPs, architecture diagrams, configuration records).Budgeting & procurementPrepare and manage the hotel's IT budget, aligning with business goals and operational needs.Evaluate and recommend technology solutions to improve efficiency and service.Oversee procurement, vendor management, contract renewals, and service agreements.Training & developmentConduct training for hotel staff on IT systems, data security, and usage best practices.Create user guides and system manuals as required.Stay updated on the latest hospitality technology trends and innovations.QualificationsBachelor's degree in Information Technology, Computer Science, or related field.Minimum 3-5 years of IT Manager experience, preferably in the hospitality industry.Experience with hotel systems such as Opera PMS, MICROS POS, SunSystems, and related platforms is a strong advantage.Strong troubleshooting, analytical, and project management skills.Excellent communication and interpersonal skills; customer-service orientation.Ability to work under pressure in a dynamic, service-driven environment. About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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