Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
An authentic Arizona experience awaits at the Scottsdale Plaza Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.
OverviewThe IT Manager at The Scottsdale Plaza Resort & Villas, an IHG Resort, soon to be Kimpton Paradise Valley Resort & Villas provide advanced technical support and resolution for the IT support team via remote control, telephone, and desk-side support. Manage requests via ticketing system, contribute to technical knowledge base, and work with department managers to support projects and operational needs.
Responsibilities Provide timely, courteous, and efficient customer service to internal and external users via telephone, remote control, and desk-side support.Track work in Incident Management software and contribute to technical knowledge base, documentation, and user training.Maintain IT support processes in compliance with Sarbanes-Oxley, PCI, and data privacy regulations.Perform installation of new computer systems, peripherals, software, and network equipment.Advanced troubleshooting of systems, software, and networks including endpoints/servers, operating systems, standard and hospitality specific software, VOIP phone service, and networking connectivity/equipment.Comply with standards of service established by IT to ensure quality customer service.Be available to work outside of an established schedule as needed to meet critical deadlines.Actively participate in special projects as assigned.Practice safe work habits.Perform other duties as requested by leadership. Qualifications At least 2 years of progressive experience in an MIS system or related field.Excellent interpersonal and technical support skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Thorough understanding of information technology, microcomputer hardware and software and networking principles.Experience in a hotel or related industry.Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.