Kforce has a client that is seeking an IT Manager - CRM Systems in Pittsburgh, PA (Hybrid). Overview: We are seeking an IT Manager to lead a CRM team focused primarily on Salesforce, along with other CRM systems from recent acquisitions. This role involves delivering technology-enabled process transformation in partnership with business teams, with a focus on front-end applications related to marketing and sales functions. The position offers the opportunity to improve business operations across global locations. Responsibilities: * Lead and manage a team of CRM platform administrators, analysts, and developers to support and enhance CRM capabilities and ERP integrations * Collaborate with core IT and business teams on projects involving Salesforce and other CRM applications * Document functional requirements, develop specifications, design, configure, and test new capabilities and enhancements * Create and execute test scenarios across systems to ensure complete testing and integration * Provide operational support for existing CRM applications, troubleshooting and resolving issues promptly * Support ongoing data maintenance and cleansing * Respond to urgent inbound requests from multiple regions and time zones * Drive continuous improvement through trend analysis and metrics management * Conduct system demos and provide user training and testing support * Perform other related tasks as assigned