ASM Global Knoxville: Knoxville Convention Center & World’s Fair Exhibition Hall is a premier event venue in Knoxville, TN, hosting a diverse range of conferences, trade shows, concerts, and public events. We are committed to providing seamless experiences for our guests and clients, and our IT department plays a critical role in ensuring the smooth operation of all technical aspects, from network infrastructure to audio-visual support. The Opportunity: Are you a highly motivated and tech-savvy student looking to gain hands-on experience in a dynamic IT environment? ASM Global Knoxville is seeking an enthusiastic IT Intern to join our team. This internship offers a unique opportunity to learn about event technology, network administration, user support, and the specific IT needs of a large-scale convention center. You'll work alongside experienced IT professionals, contributing to real-world projects and providing essential support for our operations. Position will last up to 4 months. Key Responsibilities: As an IT Intern, you will assist our IT department with a variety of tasks, which may include: + Technical Support: Provide first-level technical support to staff and guests, troubleshooting hardware, software, and network issues. + Hardware & Software Maintenance: Assist with the setup, configuration, maintenance, and inventory of computers, printers, audiovisual equipment, and other IT assets. + Network Assistance: Support network operations, including monitoring network performance, assisting with cable management, and troubleshooting connectivity issues. + Event Technology Support: Help with the deployment and support of IT solutions for various events, including Wi-Fi setup, presentation equipment, and digital signage. + Documentation: Assist in creating and updating IT documentation, including user guides, troubleshooting procedures, and inventory records. + System Administration Support: Provide basic support for various operating systems (Windows, macOS) and applications (Microsoft Office Suite, specialized event software). + Special Projects: Participate in and support IT projects as assigned, gaining exposure to new technologies and initiatives. Qualifications: + Currently enrolled in an Associate's or Bachelor's degree program in Information Technology, Computer Science, Networking, or a related field. + Strong interest in information technology and a desire to learn about various IT disciplines. + Basic understanding of computer hardware, software, and networking concepts. + Familiarity with Windows operating systems and Microsoft Office Suite. + Excellent problem-solving skills and a strong attention to detail. + Ability to work independently and collaboratively in a fast-paced environment. + Strong communication and interpersonal skills, with a customer service-oriented approach. + Ability to lift and move up to 25 pounds, and comfortable working in various physical environments (e.g., server rooms, event floors). Bonus Points (Not Required, But a Plus!): + Experience with ticketing systems or IT service management tools. + Basic understanding of AV equipment and technologies. + Prior experience in a customer service or event-related role. What We Offer: + Valuable hands-on experience in a dynamic and unique IT environment. + Mentorship from experienced IT professionals. + Exposure to a wide range of technologies and IT challenges. + Opportunity to contribute to major events and operations. + A fun and supportive team environment. To ApplyApply at-Recruiter- Kristy ToddASM Global Knoxville: Knoxville Convention Center701 Henley Street, Knoxville, TN 37902 Applicants that need reasonable accommodations to complete the application process may contact 865-522-5669.ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.