Description • Respond to end-user tickets for hardware, software, and network issues • Deploy and configure desktops, laptops, and peripheral devices • Track and resolve issues using ticketing systems • Provide VIP support as needed and maintain documentation • Assist with onboarding/offboarding support and inventory tracking • Other duties as assigned. • Provide on-site endpoint (PC, mobile devices) technical support by consistently and efficiently resolving complex endpoint (laptop, phone, tablet, hotspot, etc.) technology issues; • Contribute to maintaining a proper inventory and organization of IT storage room and support desk at headquarters Additional Skills & Qualifications • Active CompTIA A+ certification (preferred) • Provide comprehensive support for iOS/Android devices, mobile hotspots, and related software, utilizing cloud-based management platforms for efficient service delivery. • Ability to work independently and yet be effective within a team setting • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others. • Experience utilizing endpoint management software (e.g. Microsoft Intune) • Proficient with Microsoft Office Applications, and experience training end users on frequently asked technical issues. • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired. • Resolve technical issues as part of a Help Desk team, responding to daily operational support issues via tickets, phone calls, and customer walk-ups while resolving or escalating as appropriate • Ensure all newly provisioned laptops are registered in Tanium Asset Management. Pay and Benefits The pay range for this position is $25.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Washington,DC. Application Deadline This position is anticipated to close on Aug 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.