Job Description One of the largest and most established financial institutions in North America is seeking a Helpdesk Technician to join the client services team. They are looking for a Help Desk Technician with 23+ years of experience in IT support or customer service. The ideal candidate has an A+ CompTIA certification or related IT degree and is comfortable troubleshooting technical issues across various platforms, including Windows, iOS/Android, Outlook, Webex, and Microsoft Office. Familiarity with Active Directory and remote support tools is essential. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 2-3+ years of Helpdesk Technician experience or Customer Support role, A+ CompTia, or equivalent IT degree. Understanding of computer systems, mobile devices, other tech products hardware and applications (Outlook, Webex, Microsoft Suite, Android/ios, Win OS, Active Directory, Remote Services) Strong oral communication skills Demonstrated written communication skills to create useful support logs Analytical and problem-solving skills to troubleshoot and diagnose issues Customer service skills Ability to diagnose and resolve basic technical issues. ServiceNow Experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.