Job Title: IT Helpdesk Support

Location: Sinclair, WY
Type: W2 Contract (Temporary contract)
Work Setup: On-site (with up to 30% travel)
Industry: Oil & Gas
Benefits: Dental, Healthcare, Vision & 401(k)

Job Summary

We are seeking a detail-oriented and customer-focused Desktop Support Technician to provide Tier 1 and Tier 2 technical support for desktop and laptop systems. This role involves installing, modifying, and repairing hardware and software under close supervision, while maintaining effective communication with end-users throughout the lifecycle of their service requests. The ideal candidate will have a strong foundation in IT support, excellent interpersonal skills, and a commitment to safety and environmental standards.

Key Responsibilities Provide Tier 1 support and Tier 2 support as needed Respond to user requests and resolve routine technical issues related to information and voice systems Document user interactions and update status in the Help Desk application Maintain effective communication with end-users regarding issue resolution Install and configure software, hardware, and peripheral components Create installation packages for quick deployment of applications Maintain inventory of desktop hardware and peripherals Assist with installation and configuration of telecommunications and server hardware Monitor and resolve entry-level systems, network, and security issues Perform basic troubleshooting and remedial actions Write clear procedural documentation and provide basic user training Relocate technical equipment as needed Participate in special assignments as directed by supervisor Basic / Required Qualifications Minimum of 2 years of related work experience High School Diploma or equivalent Basic computer, analytical, and problem-solving skills Strong interpersonal and communication skills (written and verbal) Ability to perform basic mathematical calculations Must obtain the following certifications within the specified time frame: CompTIA A+ within 6 months Microsoft Certified Professional (MCP) within 12 months Preferred Qualifications Training or certifications in: CompTIA Network+ Microsoft Certified Desktop Support Technician (MCDST) Help Desk Institute (HDI) Work Conditions Office-based with up to 30% travel by land or air Exposure to petroleum refinery environments including chemicals, pressure vessels, rotating equipment, and confined spaces May require long hours, including nights, weekends, and holidays for maintenance and emergency support Subject to varying weather and road conditions Physical Requirements Ability to stand, walk, sit, twist, stoop, crouch, kneel, lift/carry up to 50 lbs, push/pull up to 50 lbs, and climb up to 15 ft Must be able to operate and drive company vehicles at standard insurance rates Valid state driver’s license and proof of insurance required Ability to wear personal protective equipment and respirator (beards not permitted) Must be able to perceive color differences and perform precise hand/finger movements Environmental, Health & Safety Responsibilities

At HollyFrontier, safety and environmental stewardship are core values. All employees are expected to:

Stop and report unsafe work or conditions Follow safety and environmental policies and procedures Support safety and environmental goals and initiatives Participate in safety meetings, training, emergency drills, and hazard recognition programs Report accidents, injuries, and near misses and participate in investigations Engage in industrial hygiene, medical surveillance, and behavior-based safety programs