Job Description & Summary

Are you ready to make an impact in a dynamic, international environment? We are looking for a highly motivated person to join us as IT Service Desk Specialist. 

The IT Service Desk team at PwC Bulgaria is supporting employees in using broadly understood IT resources on a daily basis. Our tasks include solving problems related to software and computer hardware and taking care of the proper installation and configuration of equipment. We operate F2F and use the Service Now ticket system. In addition, we regularly collaborate with and learn from our regional and global IT teams. 

The role: 

Acts as a local IT first-level support for our business users in open, multilingual and multicultural environment; Support various globally recognized technologies and using the widely recognized standards and best practices. Maintains user requests in the help desk system; Escalates IT infrastructure issues to appropriate escalation channels; Prepares various equipment for our employees and maintains various IT hardware and software, according to the corporate standards; Maintains and updates local IT procedures and support documentation; Prepares and provides end user training; Provides user administration in AD and other systems; Communicates with suppliers and internal PwC Teams. 

What are we looking for: 

University degree in IT or related area; Experience in Helpdesk, Technical support or similar IT positions Customer service attitude; Very good knowledge of English (verbal and written); Good knowledge in Microsoft Desktop OS; Good knowledge in MS Office, including Word, PowerPoint templates and Excel macros; Good understanding of Android, iOS; PC software configuration and installation; 

 

What we offer: 

Professional experience in an international setting with room for assuming responsibilities. Company training and excellent opportunities for professional and career growth. Comprehensive employee benefit program including additional medical insurance, food vouchers, sport card, fringe benefit; Professional, positive and team-oriented working environment Central office location Access to some of the newest technologies including multiple newest AI platforms for everyday tasks 

 

Join Our Team as an IT Help Desk Specialist! 

Only short-listed candidates will be contacted.

"PricewaterhouseCoopers Bulgaria EOOD, or PwC Legal Bulgaria Partnership, or PricewaterhouseCoopers Audit OOD, which runs a recruitment process, with its seat and registered address in 9-11 Maria Louisa Blvd., Sofia 1301, Bulgaria („PwC” or “we”) will be the controller of your personal data submitted in your application for a job. Your personal data will be processed for the purpose of performing a recruitment process for the job offered. If you give us explicit consent, your personal data will be also processed for participation in further recruitment processes conducted by PwC and sending notifications about job offers in PwC or job related events organized or with the participation of PwC such as career fair. Full information about processing your personal data is available in our Privacy statement." 

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