Labcorp is seeking a remote IT Helpdesk (Call Center Agent) to join our team!

Work Schedule

This is a full‑time, exempt (salaried) with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone.  Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

Applicants who live within 35 miles of either the Burlington, NC or Durham, NC location will follow a hybrid schedule. This schedule includes a minimum of three in-office days per week at an assigned location, either Burlington or Durham, supporting both collaboration and flexibility.

Job Responsibilities

Provides comprehensive helpdesk support through inbound and outbound customer calls, delivering desktop, hardware, software, and application support. Responsibilities include troubleshooting and resolving issues, managing tickets, escalating when necessary, supporting LabCorp eProducts and enterprise applications, maintaining customer access, ensuring timely response and follow‑up, monitoring laboratory result delivery, and performing preventative maintenance. Works collaboratively with team members and supervisors while completing administrative and technical tasks as required.

Minimum Qualifications

Associates degree2 or more years of  IT experience2 or more years of experience in an IT Call Center or IT helpdesk environment

Preferred Qualifications

Associate’s degree in Information Technology1 or more years of experience troubleshooting hardware, software and networking issues1 or more years of experience in the healthcare industryA+ or Net+ certification1 or more years of experience with ticketing software

Additional Job Standards

Responsible for both inbound and outbound helpdesk phone calls from customersInstall, test, configure, troubleshoot and repair hardware/software for desktop supportEvaluate the nature of customer issues to determine the proper resolutionEscalate calls to Field Technicians or Level 2 support as neededDocument all calls in the ticketing system in an accurate and timely manner Provide support for both LabCorp’s eProducts and Enterprise software applicationsSetup, process and schedule eProduct requests received by LabCorp sales teamCreate and maintain customer’s online access including password resets, username maintenance, software training and software installationRespond to all customer inquiries within a timely mannerEnsure follow-up and completion of all outstanding client issuesPerform preventative maintenance and application updates as necessaryMonitor and ensure delivery of laboratory results to the client baseWork closely with teammates and direct supervisors to ensure completion of all job dutiesPerform administrative/clerical duties and technical tasks as neededStrong communication skills: both written and verbalAbility to work independently or in a team environmentFlexibility to work overtime as needed

Application Window: 4/14/2026 – 4/22/2026)

Pay Range: $50,000 - $55,000

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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