Aspire Software is looking for an IT Helpdesk to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

About the Role

We are seeking a skilled Data Analytics Developer with 3–5 years of experience in designing and building data pipelines, ETL processes, and data ingestion workflows. The ideal candidate will have hands-on experience with tools such as SSIS, Talend, and Snowflake, and a strong command of SQL. You will be responsible for enabling data-driven decision-making by ensuring the availability, accuracy, and reliability of data across the organization, including report generation and data migration activities.

Key Responsibilities: Respond to and resolve incoming helpdesk tickets in a timely manner, following documented practices. Perform administrative tasks such as password resets, user provisioning, and group membership changes (security/distribution). Update and edit DNS records as needed. Provide basic workstation troubleshooting and support (Windows/Mac/Linux). Onboarding/Offboarding Support: Odering hardware and remote setup Peripheral & Hardware Support Software Installation & Updates Mobile Device Support Basic Network Troubleshooting: Diagnose simple connectivity issues User Education: Provide basic guidance to end-users on using IT systems, security practices (e.g., MFA), and self-help resources. Inventory Tracking: Maintain records of IT assets in our asset management systems. Escalate complex issues following established escalation paths. Learn and support new systems and tools introduced to the environment. Maintain accurate documentation of resolutions and processes. Deliver excellent customer service to employees across the organization