IT Help Desk Analyst Location: Fargo, ND Type: Full-Time We’re hiring an IT Help Desk Analyst to provide technical support to end users via phone, email, and in person. This role focuses on troubleshooting issues, following documented processes, and helping users get back to work quickly. Responsibilities + Provide end-user support following documented procedures and escalation paths + Troubleshoot Windows and macOS issues + Support Microsoft 365 (Outlook, Exchange) + Assist with Azure / Entra ID and Intune support + Perform basic Active Directory tasks (user updates, group changes) + Support identity and access management concepts (accounts, groups, MFA) + Troubleshoot basic network issues (Wi‑Fi vs wired, VPN, printers) + Recognize basic endpoint security and phishing concerns Qualifications + Prior IT help desk or technical support experience + Knowledge of Windows, macOS, and Microsoft 365 + Familiarity with Active Directory and cloud environments + Understanding of basic networking and security concepts + Strong customer service and communication skills Job Type & Location This is a Contract position based out of Fargo, ND. Pay and Benefits The pay range for this position is $19.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fargo,ND. Application Deadline This position is anticipated to close on Apr 27, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.